Customer Service Co-ordinator (Fixed Term Contract)

Agri-Web Limited; Toome; On-site; GBP 21,600 - 26,400; Full time

Benefits offered by this job

Discretionary bonus

Matched pension up to 10%

Job summary

AB Agri, part of Associated British Foods, is seeking a Customer Service Co-ordinator for an onsite role in Toomebridge. You will handle orders, invoicing, and cross-border processes while working with the GB & Ireland team to ensure timely delivery and accurate records.

You will contribute to a high-quality customer experience, maintain ERP data, and support warehouse activities. Training will cover HMRC compliance and AB Agri processes.

Qualifications

• Experience in a customer service or customer-facing administrative role.
• Ability to manage a varied customer base and deliver high service levels.
• Strong organisational skills with meticulous attention to detail.
• Confident communication and relationship-building with stakeholders.
• Experience using ERP systems (D365) is desirable.

Responsibilities

• Process customer orders end-to-end and manage delivery lead times.
• Support GB & Ireland team including warehouse assistance and ad hoc projects.
• Maintain accurate records across ERP systems and shared folders.
• Build strong relationships with customers, suppliers and internal teams.
• Assist with invoicing, price lists and resolving customer queries.
• Handle purchase orders clearance and support supplier payments monthly.
• Invoice customers daily and process credits per finance procedures.
• Support customs and cross-border activities in line with HMRC requirements.

Skills

Customer service experience

Organisational skills

Communication skills

Customer relationships

ERP systems (D365)

Tools

D365 ERP

Job description

The Role & Key Responsibilities

Job Title: Customer Service Coordinator - Fixed Term Contract until the end of March 2027.

Location: Toomebridge, Co Antrim, Northern Ireland - This is an onsite position.

Package includes Salary from £24,000, plus a benefits package designed to support your wellbeing and reward your impact, including discretionary performance related bonus, and a matched pension contribution of up to 10%.

Are you a customer-focused professional who thrives on delivering a seamless, high-quality service in a fast-paced environment? Do you enjoy building strong relationships, juggling multiple priorities, and being at the heart of day-to-day operations that keep a business moving?

Trident MicroNutri are looking for a proactive and organised Customer Service Co-ordinator to join our dynamic and ambitious team based in Toomebridge. In this role, you’ll play a key part in delivering market-leading customer service to our GB & Ireland customer base, working closely with internal teams to ensure a consistent, customer-centric experience across all touchpoints.

What you’ll be doing

• Processing customer orders end-to-end, managing expectations around delivery lead times and availability


• Providing flexible support to the wider GB & Ireland team, including frequent support in the warehouse, audit preparation and ad hoc projects.


• Maintaining accurate and up-to-date records across ERP systems and shared online folders


• Building and maintaining strong working relationships with customers, suppliers, and internal stakeholders


• Supporting the smooth day-to-day running of the office, including invoicing, updating price lists, and resolving customer queries


• Clearing down purchase orders and supporting monthly supplier payment processes


• Invoicing customers daily and processing credits in line with agreed finance procedures


• Supporting customs and supply chain activities, ensuring compliance with HMRC requirements and AB Agri’s AEO status (training provided)

What you’ll bring

• Previous experience in a customer service or customer-facing administrative role


• Experience managing a varied customer base and delivering a consistently high standard of service


• Strong organisational skills with excellent attention to detail


• Confident communication skills and the ability to build positive working relationships


• A customer-driven, solution-focused mindset aligned to AB Agri values


• Experience using D365 or a similar ERP system


• Experience operating a Forklift and/or reach truck is desirable but not essential


• Understanding of cross-border product movement (NI / ROI / GB) or customs processes (training provided)


• Willingness to learn new systems, processes, and ways of working

About The Company

Rewarding your passion

When you join us, you'll do meaningful work and be rewarded fairly for it.From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you - from day one.

About us

We’re AB Agri, part of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry.