Customer Service Coordinator - Onsite, Fixed-Term to Mar 2027

Agri-Web Limited; Toome; On-site; GBP 21,600 - 26,400; Full time

Benefits offered by this job

Discretionary bonus

Matched pension up to 10%

Job summary

AB Agri, part of Associated British Foods, is seeking a Customer Service Co-ordinator for an onsite role in Toomebridge. You will handle orders, invoicing, and cross-border processes while working with the GB & Ireland team to ensure timely delivery and accurate records.

You will contribute to a high-quality customer experience, maintain ERP data, and support warehouse activities. Training will cover HMRC compliance and AB Agri processes.

Qualifications

• Experience in a customer service or customer-facing administrative role.
• Ability to manage a varied customer base and deliver high service levels.
• Strong organisational skills with meticulous attention to detail.
• Confident communication and relationship-building with stakeholders.
• Experience using ERP systems (D365) is desirable.

Responsibilities

• Process customer orders end-to-end and manage delivery lead times.
• Support GB & Ireland team including warehouse assistance and ad hoc projects.
• Maintain accurate records across ERP systems and shared folders.
• Build strong relationships with customers, suppliers and internal teams.
• Assist with invoicing, price lists and resolving customer queries.
• Handle purchase orders clearance and support supplier payments monthly.
• Invoice customers daily and process credits per finance procedures.
• Support customs and cross-border activities in line with HMRC requirements.

Skills

Customer service experience

Organisational skills

Communication skills

Customer relationships

ERP systems (D365)

Tools

D365 ERP

Job description

AB Agri, part of Associated British Foods, is seeking a Customer Service Co-ordinator for an onsite role in Toomebridge. You will handle orders, invoicing, and cross-border processes while working with the GB & Ireland team to ensure timely delivery and accurate records.

You will contribute to a high-quality customer experience, maintain ERP data, and support warehouse activities. Training will cover HMRC compliance and AB Agri processes.