Customer Service & Claims Specialist – Annual Bonus

Catering; Bishop's Stortford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual bonus scheme

Full training and ongoing support

Free on-site parking

Close to train station

Job summary

We are seeking a Customer Service & Claims Administrator to join an established, friendly team near Bishops Stortford. The role handles customer enquiries by phone, email and live chat, processes claims, and provides day-to-day admin support in a busy environment.

The successful candidate will be organized, accurate and comfortable managing multiple tasks, with full training provided and a salary of £26,436 per annum (pro rata) plus an annual bonus.

Qualifications

• Previous experience within customer service, administration or a similar office-based position.
• Excellent written and verbal communication skills.
• Strong attention to detail with the ability to maintain accurate records.
• Confident using IT systems, including Microsoft Office and spreadsheets.

Responsibilities

• Handling passenger enquiries by telephone, email and live chat.
• Processing and managing passenger claims from initial enquiry through to completion.
• Preparing and responding to customer correspondence.
• Recording and processing passengers' personal effects.
• Assisting passengers with face-to-face collections.
• Keeping internal systems and departmental spreadsheets accurate and up to date.
• Carrying out data entry and maintaining detailed records.
• Arranging courier bookings and coordinating deliveries.
• Providing general administrative support to the wider team.

Skills

Customer service

Administration

IT systems

Tools

Microsoft Office

Job description

We are seeking a Customer Service & Claims Administrator to join an established, friendly team near Bishops Stortford. The role handles customer enquiries by phone, email and live chat, processes claims, and provides day-to-day admin support in a busy environment.

The successful candidate will be organized, accurate and comfortable managing multiple tasks, with full training provided and a salary of £26,436 per annum (pro rata) plus an annual bonus.