Customer Service Agent – Full Time – Elsenham

Catering; Bishop's Stortford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual bonus scheme

Full training and ongoing support

Free on-site parking

Close to train station

Job summary

We are seeking a Customer Service & Claims Administrator to join an established, friendly team near Bishops Stortford. The role handles customer enquiries by phone, email and live chat, processes claims, and provides day-to-day admin support in a busy environment.

The successful candidate will be organized, accurate and comfortable managing multiple tasks, with full training provided and a salary of £26,436 per annum (pro rata) plus an annual bonus.

Qualifications

• Previous experience within customer service, administration or a similar office-based position.
• Excellent written and verbal communication skills.
• Strong attention to detail with the ability to maintain accurate records.
• Confident using IT systems, including Microsoft Office and spreadsheets.

Responsibilities

• Handling passenger enquiries by telephone, email and live chat.
• Processing and managing passenger claims from initial enquiry through to completion.
• Preparing and responding to customer correspondence.
• Recording and processing passengers' personal effects.
• Assisting passengers with face-to-face collections.
• Keeping internal systems and departmental spreadsheets accurate and up to date.
• Carrying out data entry and maintaining detailed records.
• Arranging courier bookings and coordinating deliveries.
• Providing general administrative support to the wider team.

Skills

Customer service

Administration

IT systems

Tools

Microsoft Office

Job description

Customer Service & Claims Administrator
Location: Near Bishops Stortford
Salary: £26,436 per annum (pro rata) + annual bonus
Hours: Monday to Friday, 8:30am – 5:00pm
Contract: Permanent
We are looking for a Customer Service & Claims Administrator to join an established and friendly team near Bishops Stortford. This is a busy and varied position where you will be dealing directly with customers, managing claims and providing day-to-day administrative support.
No two days will be exactly the same. You'll be handling customer enquiries across telephone, email and live chat, processing claims, maintaining accurate records and helping customers with the collection of their personal effects.
We're looking for someone who enjoys working with people, is organized and accurate, and can confidently manage a varied workload. Previous customer service or administration experience would be ideal, and full training will be provided.
You'll be joining a supportive and experienced team within a stable working environment, with the added benefits of free parking and excellent transport links.

Key Responsibilities

• Handling passenger enquiries by telephone, email and live chat
• Processing and managing passenger claims from initial enquiry through to completion
• Preparing and responding to customer correspondence
• Recording and processing passengers' personal effects
• Assisting passengers with face-to-face collections
• Keeping internal systems and departmental spreadsheets accurate and up to date
• Carrying out data entry and maintaining detailed records
• Arranging courier bookings and coordinating deliveries
• Providing general administrative support to the wider team

About You

• Previous experience within customer service, administration or a similar office-based position
• Excellent written and verbal communication skills
• A confident and professional telephone manner
• Strong attention to detail with the ability to maintain accurate records
• Organised and comfortable managing several tasks at once
• Confident using IT systems, including Microsoft Office and spreadsheets
• Able to prioritise your workload and use your own initiative
• A helpful and professional approach when dealing with customers

What's on Offer

• Salary of £26,436 per annum (pro rata)
• Annual bonus scheme
• Full training and ongoing support
• Friendly and supportive team environment
• Free on-site parking
• Approximately 5 minutes walk from the nearest train station
• 20 days holiday plus bank holidays
• Pension scheme

If you're looking for a varied customer service and administration role where you can become part of a welcoming, established team, we'd love to hear from you.

Salary: £26436/annum per annum (pro rata) + annual bonus

Job Type: Permanent

Location: Bishops Stortford