Customer Service Champion – Revenues & Benefits

West Lancashire Borough Council; Ormskirk; On-site; GBP 27,000 - 29,000; Full time

Job summary

West Lancashire Borough Council is seeking a Customer Service Assistant in Revenues and Benefits to join our busy contact centre in Ormskirk. You will be the first point of contact for revenue and benefit enquiries, guiding customers to the services they need with clear information and a helpful, professional approach.

The role is full-time (36 hours per week), permanent, with a salary of £27,274 to £29,071 per annum and a designated work location at 52 Derby Street.

Qualifications

• Respond to customer enquiries and establish required services.
• Provide information and advice on revenue & benefit services.

Responsibilities

• Be the first point of contact for all revenue & benefit enquiries.
• Advise customers and direct them to appropriate services.
• Work 36 hours per week, Monday to Friday, 8:30am–5:30pm.

Job description

West Lancashire Borough Council is seeking a Customer Service Assistant in Revenues and Benefits to join our busy contact centre in Ormskirk. You will be the first point of contact for revenue and benefit enquiries, guiding customers to the services they need with clear information and a helpful, professional approach.

The role is full-time (36 hours per week), permanent, with a salary of £27,274 to £29,071 per annum and a designated work location at 52 Derby Street.