Customer Service Associate – London (Hybrid)

Asset Finance International; Greater London; On-site; GBP 50,000 - 200,000; Full time

Benefits offered by this job

Bonus scheme

Benefits package

Job summary

Asset Finance International is seeking a Customer Service Associate to deliver exceptional service, manage collections, and ensure regulatory compliance throughout the customer journey.

The role involves handling inquiries, processing in-life requests, updating customer data, and working with internal teams to improve service delivery. Competitive £50k base with strong bonus and uncapped potential for the right candidate, based in the UK M4 Corridor (Remote).

Qualifications

• Experience in delivering customer service with a solutions-oriented mindset.
• Familiarity with regulatory requirements in financial services.
• Strong communication and data accuracy skills.

Responsibilities

• Handle all telephone enquiries from prospective and existing customers.
• Respond quickly to inquiries to ensure positive outcomes.
• Manage in-life processes: settlement requests, reschedules, account queries, refunds, cash reconciliations.
• Coordinate with internal departments to support requests and queries.
• Maintain up-to-date customer data.
• Identify improvements to enhance service delivery.
• Handle customer complaints.

Skills

Customer service

Communication skills

Regulatory compliance

Problem solving

Tools

CRM software

Job description

Our client is an asset finance specialist providing first class customer service. Due to growth they are looking to recruit an Customer Service Associate.

The successful Customer Service Associate will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.

You will be responsible for:

• Handling all telephone enquiries from both prospective and existing customers.
• Responding to customers quickly and effectively, ensuring that every customer interaction has a positive outcome.
• Responsible for all in-life processes, such as settlement requests, reschedules, account queries, refunds and cash reconciliations
• Liaise with internal departments assisting with both in life requests & customer queries
• Maintain customer data to ensure it is up to date
• Identification of improvements and changes that will further enhance our customer service delivery.
• Ensuring the service we provide is representative of company values.
• Complaints handling.

This is an exciting opportunity to join a dynamic business during an exciting period of growth.

c£50,000 with excellent bonus and benefits. Location:UK M4 Corridor (Remote).

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