Customer Service Associate — Help People Hear (12-Month)

Sonova; Warrington; On-site; GBP 18,000 - 24,000; Full time

Job summary

Sonova in Warrington, United Kingdom, is seeking a dedicated Customer Service Associate on a fixed-term contract for 12 months. You will be the first point of contact for customers, handling enquiries, orders and correspondence with accuracy and care.

You will build trusted relationships through friendly, reliable service, keep records in our systems, and champion customer feedback to help us continually improve the customer experience and overall service quality.

Responsibilities

• Put customers at the centre of everything you do
• Manage customer enquiries, orders and correspondence
• Provide clear and accurate product and service information
• Take ownership of problems and complaints through to resolution
• Build trusted relationships through friendly, reliable service
• Keep accurate records and confidently use our customer systems
• Champion customer feedback and help us continually improve

Job description

Sonova in Warrington, United Kingdom, is seeking a dedicated Customer Service Associate on a fixed-term contract for 12 months. You will be the first point of contact for customers, handling enquiries, orders and correspondence with accuracy and care.

You will build trusted relationships through friendly, reliable service, keep records in our systems, and champion customer feedback to help us continually improve the customer experience and overall service quality.