Customer Service Associate — Growth & Recognition

Foundever Brasil; Stratford-upon-Avon; On-site; GBP 21,000 - 28,000; Full time

Job summary

Foundever is seeking a Customer Service Representative in Stratford-upon-Avon to be the first point of contact for customers, handling inbound calls in a fast-paced contact centre and delivering supportive, solution-driven service.

You will log interactions, navigate computer systems, and work with colleagues to achieve first-time resolutions. The role is fixed-term until 26 February 2027, with a full-time schedule and a £24,784.50 annual salary.

Qualifications

• Excellent verbal and written communication skills.
• Active listening and identifying customer needs.
• Problem-solving and quick thinking in fast-paced environments.
• Calm, patient and empathetic in challenging situations.

Responsibilities

• Deliver outstanding customer service by handling a variety of inbound queries.
• Listen actively to understand customer needs.
• Provide clear and effective solutions, aiming for first-time resolution where possible.
• Work as part of a supportive team, collaborating to achieve success.
• Use computer systems to log interactions and update information accurately.
• Manage multiple conversations confidently with professionalism and empathy.

Skills

Strong communication

Active listening

Problem solving

Calm under pressure

Adaptable

Team player

Computer literacy

Customer focus

Ambitious to leadership

Job description

Foundever is seeking a Customer Service Representative in Stratford-upon-Avon to be the first point of contact for customers, handling inbound calls in a fast-paced contact centre and delivering supportive, solution-driven service.

You will log interactions, navigate computer systems, and work with colleagues to achieve first-time resolutions. The role is fixed-term until 26 February 2027, with a full-time schedule and a £24,784.50 annual salary.