Customer Service Representative

Foundever Brasil; Stratford-upon-Avon; On-site; GBP 21,000 - 28,000; Full time

Job summary

Foundever is seeking a Customer Service Representative in Stratford-upon-Avon to be the first point of contact for customers, handling inbound calls in a fast-paced contact centre and delivering supportive, solution-driven service.

You will log interactions, navigate computer systems, and work with colleagues to achieve first-time resolutions. The role is fixed-term until 26 February 2027, with a full-time schedule and a £24,784.50 annual salary.

Qualifications

• Excellent verbal and written communication skills.
• Active listening and identifying customer needs.
• Problem-solving and quick thinking in fast-paced environments.
• Calm, patient and empathetic in challenging situations.

Responsibilities

• Deliver outstanding customer service by handling a variety of inbound queries.
• Listen actively to understand customer needs.
• Provide clear and effective solutions, aiming for first-time resolution where possible.
• Work as part of a supportive team, collaborating to achieve success.
• Use computer systems to log interactions and update information accurately.
• Manage multiple conversations confidently with professionalism and empathy.

Skills

Strong communication

Active listening

Problem solving

Calm under pressure

Adaptable

Team player

Computer literacy

Customer focus

Ambitious to leadership

Job description

Key Details

Basic Salary: £24,784.50 per annum, paid monthly

Benefits: Employee recognition platform, progression opportunities, and an award-winning culture!

Working Hours: Monday to Friday, 9am - 5:30pm

Contract Type: Fixed Tern - ending 26th Feb 2027, full-time (37.5 hours per week)

Location: Foundever House, Timothy's Bridge Road, Stratford-upon-Avon, CV37 9HY

Start Date: 12th October 2026

Are you customer-obsessed and ready to take the next step to grow your career? Foundever® is looking for Customer Service Representatives to join our team.

Please note that we are unfortunately not able to offer sponsorship for this role.

What will I be doing?

Join our Foundever® family as a Customer Service Representative, where you'll be the first point of contact for customers, handling inbound calls in a fast-paced contact centre environment. You'll provide support, guidance, and solutions, ensuring that every customer receives a positive and efficient experience.

Primary Responsibilities

• Deliver outstanding customer service by handling a variety of inbound queries.
• Listen actively to customers and identify their needs.
• Provide clear and effective solutions, ensuring first-time resolution where possible.
• Work as part of a supportive team, collaborating to achieve success.
• Use computer systems efficiently to log customer interactions and update information accurately.
• Manage multiple conversations confidently while maintaining professionalism and empathy.

What skills and experience will I need to succeed?

• Have strong communication skills (both verbal and written).
• Are great listeners who can understand customer needs.
• Enjoy solving problems and thinking on their feet.
• Can stay calm and patient, even in challenging situations.
• Are adaptable and open to feedback.
• Have a positive attitude and thrive in a team environment.
• Comfortable using computer systems to navigate and process information quickly.
• Ambitious? Great! We love seeing our team grow into leaders.

Who are Foundever®?

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Why join Foundever®?

At Foundever®, you'll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you're just starting out or bring years of expertise and are looking for a fresh challenge - we're committed to ensuring you thrive every step of the way to create your best moments.

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU!

Plus

for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we're committed to making Foundever® a truly inclusive place to work. We recognize and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever® and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.