Customer Service Representative

Sitel Corp.; Stratford-upon-Avon; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Recognition platform

Career progression

Award-winning culture

Job summary

Foundever® is recruiting a Customer Service Representative in Stratford-upon-Avon to be the first point of contact for customers in a busy inbound contact centre. You’ll provide support, guidance and solutions to ensure a positive and efficient experience.

The role is full-time (37.5 hours per week) on a fixed-term contract until 26 February 2027, with a basic annual salary of £24,784.50 and benefits that include an employee recognition platform, progression opportunities, and an award-winning

Qualifications

• Excellent verbal and written communication skills.
• Active listening to identify customer needs.
• Problem solving with clear, effective responses.

Responsibilities

• Deliver outstanding customer service by handling inbound queries.
• Listen actively to customer needs and provide solutions.
• Ensure first-time resolution where possible.
• Work as part of a supportive team to achieve goals.
• Use computer systems to log interactions and update records.
• Manage multiple conversations with professionalism and empathy.

Skills

Strong communication

Active listening

Problem solving

Calm under pressure

Adaptable

Positive attitude

Computer systems

Growth mindset

Job description

Basic Salary: £24,784.50 per annum, paid monthly

Benefits: Employee recognition platform, progression opportunities, and an award-winning culture!

Working Hours: Monday to Friday, 9am - 5:30pm

Contract Type: Fixed Tern - ending 26th Feb 2027, full-time (37.5 hours per week)

Location: Foundever House, Timothy's Bridge Road, Stratford-upon-Avon, CV37 9HY

Start Date: 12th October 2026

Are you customer-obsessed and ready to take the next step to grow your career? Foundever® is looking for Customer Service Representatives to join our team.

Please note that we are unfortunately not able to offer sponsorship for this role.

What will I be doing?

Join our Foundever® family as a Customer Service Representative, where you’ll be the first point of contact for customers, handling inbound calls in a fast-paced contact centre environment. You’ll provide support, guidance, and solutions, ensuring that every customer receives a positive and efficient experience.

Primary Responsibilities

• Deliver outstanding customer serviceby handling a variety of inbound queries.
• Listen activelyto customers and identify their needs.
• Provide clear and effective solutions, ensuring first-time resolution where possible.
• Work as part of a supportive team, collaborating to achieve success.
• Use computer systems efficientlyto log customer interactions and update information accurately.
• Manage multiple conversations confidentlywhile maintaining professionalism and empathy.

What skills and experience will I need to succeed?

• Havestrong communication skills(both verbal and written).
• Aregreat listenerswho can understand customer needs.
• Enjoysolving problemsand thinking on their feet.
• Canstay calm and patient, even in challenging situations.
• Areadaptable and open to feedback.
• Have apositive attitudeand thrive in a team environment.
• Comfortable using computer systemsto navigate and process information quickly.
• Ambitious? Great!We love seeing our team grow into leaders.

Who are Foundever®?

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way tocreate your best moments.

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear fromYOU!

Plus , for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognize and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.