Customer Service Associate (6 month contract)

TE Connectivity Corporation; Hastings; On-site; GBP 22,000 - 30,000; Full time

Job summary

TE Connectivity Corporation is seeking a Customer Service Associate for a 6-month contract role with the opportunity for extension. As the primary interface for UK account partners, you will manage customer orders, ensure timely deliveries, and provide support in customer interactions. Ideal candidates will have strong interpersonal skills and experience in customer service, along with a detail-oriented and proactive approach to tasks.

Benefits

Competitive Salary Package

Performance-Based Bonus Plans

Health and Wellness Incentives

Employee Stock Purchase Program

Qualifications

• Ability to communicate with customers across all organization levels.
• Experience working in a highly customer-oriented environment.
• Proactive and flexible attitude as a team member.

Responsibilities

• Handle customer interactions and support as the primary contact.
• Process customer orders and manage returns.
• Conduct regular reviews with account partners regarding delivery and support issues.

Skills

Interpersonal skills

Attention to detail

Adaptability

Organizational skills

Education

1-2 years of customer service experience

Tools

SAP

Outlook

Word

Excel

Job description

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Customer Service Associate (6 month contract)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Why you should join:

Joining TE Connectivity's Customer Service Teams offers a unique opportunity to be at the forefront of customer interaction and support. This is a 6 month contract role with potential for extension.

• Be the primary interface on a day basis with direct account responsibility for account partners in the UK
• Carry out contract reviews on orders/schedules and process in the SAP system
• Progress/expedite orders as requested
• Process request for quotations
• Process customer returns
• Investigate credit and debit requests and queries to issue credit/debit as necessary
• Have regular reviews with your account base to discuss On Time Delivery, backlog and other general support issues
• Review, action and issue all relevant order related reports
• Follow TESOG policies and procedures
• Proactively perform quote follow up

What your background should look like:

• Excellent interpersonal skills and telephone manner
• 1 - 2 years of customer service experience is preferable
• Ability to communicate with customers and people at all levels of the organisation
• Proactive and flexible attitude as a team member
• Have an organized/methodical way of working accurately with an eye for detail
• Demonstrable experience of handling customers and working in a highly customer orientated environment
• Experience using SAP preferable but not essential
• Ability to work under pressure to tight deadlines
• Experience using Outlook, Word & Excel

ABOUT TE CONNECTIVITY
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter).

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Location:

HASTINGS, ESX, GB, TN38 9RF

City: HASTINGS

State: ESX

Country/Region: GB

Travel: Less than 10%

Requisition ID: 136005

Alternative Locations:

Function: Customer Service

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