Customer Service Associate (6 month contract)

TE Connectivity Corporation; St Leonards; On-site; GBP 24,000 - 30,000; Full time

Job summary

TE Connectivity Corporation is seeking a Customer Service Associate for a 6-month contract role. This position focuses on managing customer accounts, processing orders, and ensuring a high standard of service. The ideal candidate will possess strong interpersonal skills, a proactive approach, and relevant customer service experience to thrive in a dynamic environment. Join TE and be part of a team dedicated to delivering exceptional customer support while working with innovative solutions in a leading global technology company.

Benefits

Competitive Salary Package

Performance-Based Bonus Plans

Health and Wellness Incentives

Employee Stock Purchase Program

Community Outreach Programs / Charity Events

Qualifications

• Excellent interpersonal skills and telephone manner.
• Proactive and flexible attitude as a team member.
• Demonstrable experience of handling customers in a customer-oriented environment.

Responsibilities

• Manage direct account responsibilities for account partners in the UK.
• Carry out contract reviews and process orders in the SAP system.
• Proactively follow up on quotes and handle customer return requests.

Skills

Interpersonal skills

Organized

Attention to detail

Proactive attitude

Flexible team member

Education

1 - 2 years of customer service experience

Tools

SAP

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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Customer Service Associate (6 month contract)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Why you should join:

Joining TE Connectivity's Customer Service Teams offers a unique opportunity to be at the forefront of customer interaction and support. This is a 6 month contract role with potential for extension.

• Be the primary interface on a day basis with direct account responsibility for account partners in the UK
• Carry out contract reviews on orders/schedules and process in the SAP system
• Progress/expedite orders as requested
• Process request for quotations
• Process customer returns
• Investigate credit and debit requests and queries to issue credit/debit as necessary
• Have regular reviews with your account base to discuss On Time Delivery, backlog and other general support issues
• Review, action and issue all relevant order related reports
• Follow TESOG policies and procedures
• Proactively perform quote follow up

What your background should look like:

• Excellent interpersonal skills and telephone manner
• 1 - 2 years of customer service experience is preferable
• Ability to communicate with customers and people at all levels of the organisation
• Proactive and flexible attitude as a team member
• Have an organized/methodical way of working accurately with an eye for detail
• Demonstrable experience of handling customers and working in a highly customer orientated environment
• Experience using SAP preferable but not essential
• Ability to work under pressure to tight deadlines
• Experience using Outlook, Word & Excel

ABOUT TE CONNECTIVITY
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter).

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Location:

HASTINGS, ESX, GB, TN38 9RF

City: HASTINGS

State: ESX

Country/Region: GB

Travel: Less than 10%

Requisition ID: 136005

Alternative Locations:

Function: Customer Service

Job Segment: ERP, SAP, Developer, Web Design, Customer Service, Technology, Creative