Client Services Executive (6 months fixed term contract)

Russell Publishing; Sevenoaks; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

A leading company in the publishing sector is hiring a Client Services Executive on a 6-month fixed-term contract. The role involves supporting client campaigns, processing orders, and maintaining strong relationships with clients. The ideal candidate should possess excellent communication skills and have 1-2 years of relevant experience in customer service or administration.

Benefits

Hybrid working

Pension contribution

Free car parking

Benefits platform with discounts

Christmas closure

Company events

Qualifications

• 1-2 years’ experience in customer services, ad operations, or customer-facing admin.
• Strong Excel skills for reports.
• Experienced in client services and account management.

Responsibilities

• Support administration of client campaigns and handle queries.
• Process orders accurately using in-house systems.
• Produce reports analyzing campaign results.

Skills

Customer service

Relationship building

Attention to detail

Interpersonal skills

Organisational skills

Excel

Microsoft Office

CRM systems

Job description

Client Services Executive (6 months fixed term contract)

Department: Client Services

Salary: £23,000 – 27,000 per annum (Full time). Duration: 6 month fixed term contract

Location: Russell Publishing operates a hybrid working policy with the ability to work from home up to 3 days per week.
Our office is located in Brasted, Kent.

Summary:

Russell Publishing is recruiting for a Client Services Executive to join our team for a 6 month fixed term contract, to work closely with our clients and internal teams to support the ongoing administration and ensure effective delivery of client campaigns.

To succeed in the role, you will require strong communication, customer service and relationship building skills along with the ability to process large campaign order volumes and data, quickly and accurately. The successful applicant should have 1-2 years’ experience working in customer services, ad operations or a customer facing administrative environment.

The role:

• To support the ongoing administration of client campaigns, dealing with any associated queries from clients, agencies, and internal stakeholders.
• Processing of all orders accurately and efficiently using the in-house systems and CRM to ensure campaign deadlines are met and collateral is provided to internal stakeholders within specified timeframes.
• To ensure timely acquisition of all print and digital campaign collateral, assets and materials liaising with content, production, sales and marketing.
• Production of reports including analysis on campaign results for all digital media offerings.

Key skills and experience:

• 1-2 years’ experience working in customer services, ad operations or a customer facing administrative environment.
• Experience of client services and account management processes.
• Meticulous attention to detail.
• Excellent interpersonal skills- clear and confident communicator at all levels.
• Exceptional organisational and planning skills with flexibility to adapt to changes.
• Strong Excel skills including the ability to produce reports.
• Excellent communications skills.
• Develop and maintain strong working relationships.
• IT skills in Microsoft Office, including Word and Excel.
• Understanding of CRM systems.

Company Benefits:

We are committed to ensuring everyone feels included, valued and appreciated and we offer a supportive, flexible working environment, amazing opportunities for personal and professional development.

Other benefits also include:

• Hybrid working (2 days in the office)
• Pension contribution
• Free car parking
• Benefits platform with discounts, wellness and engagement tools
• Christmas closure
• Company events

Application:

Due to the nature of our location, applicants will require their own vehicle to travel to work.

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