Customer Service Assistant (Temp) – First-Response Advisor

Essential Employment; Flint; On-site; GBP 17,000 - 19,000; Full time

Job summary

Essential Employment seeks a Customer Service Assistant in Flint for a temporary assignment, paying £13.26 per hour PAYE. The successful candidate will answer customer inquiries, aiming for first-time resolution, using established procedures and the CRM system.

They will provide comprehensive information on services and policies, assist at reception, and direct inquiries to the appropriate services. All roles may be subject to pre-employment checks and references.

Qualifications

• Experience in customer service roles.
• Strong verbal and written communication skills.
• Familiarity with CRM systems and enquiry logging.

Responsibilities

• Handle customer enquiries and strive for first-time resolution.
• Record, triage and allocate enquiries in the CRM according to procedures.
• Provide accurate information on services and policies to customers.

Skills

Customer service

Communication

Problem solving

Tools

CRM software

Job description

Essential Employment seeks a Customer Service Assistant in Flint for a temporary assignment, paying £13.26 per hour PAYE. The successful candidate will answer customer inquiries, aiming for first-time resolution, using established procedures and the CRM system.

They will provide comprehensive information on services and policies, assist at reception, and direct inquiries to the appropriate services. All roles may be subject to pre-employment checks and references.