Customer Service Assistant

Essential Employment; Flint; On-site; GBP 17,000 - 19,000; Full time

Job summary

Essential Employment seeks a Customer Service Assistant in Flint for a temporary assignment, paying £13.26 per hour PAYE. The successful candidate will answer customer inquiries, aiming for first-time resolution, using established procedures and the CRM system.

They will provide comprehensive information on services and policies, assist at reception, and direct inquiries to the appropriate services. All roles may be subject to pre-employment checks and references.

Qualifications

• Experience in customer service roles.
• Strong verbal and written communication skills.
• Familiarity with CRM systems and enquiry logging.

Responsibilities

• Handle customer enquiries and strive for first-time resolution.
• Record, triage and allocate enquiries in the CRM according to procedures.
• Provide accurate information on services and policies to customers.

Skills

Customer service

Communication

Problem solving

Tools

CRM software

Job description

Customer Service Assistant needed in Flint

This is a temporary role and the rate is £13.26ph PAYE

The reference number is: OR114777

The successful candidate will ensure customer enquiries are answered with the aim of a first time resolution. This means taking decisions within established procedures, providing instant responses or recording enquiries on the Customer Relationship Management System and allocating to various services.

They will provide a comprehensive information service to customers including Reception, advising on services available and the policies and procedures of which will resolve or inform the needs of the customer

Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.