Remote Customer Service Assistant (Temp, Evenings)

REFY; Manchester; On-site; GBP 19,000 - 23,000; Full time

Job summary

REFY is hiring a temporary Customer Service Assistant to support our team during peak season. This remote role requires an energetic problem-solver who thrives in a fast-paced environment, takes initiative and goes the extra mile for customers.

You will respond across platforms, maintain REFY tone, hit daily targets and report patterns to the Customer Experience Manager. Training will be held in Manchester during the first week.

Qualifications

• Strong team player with a collaborative approach.
• Sharp, solution-focused, and proactive problem solver.
• Excellent written and verbal communication with exceptional accuracy.

Responsibilities

• Reply to customers on all platforms, upholding REFY tone.
• Achieve and maintain daily performance targets.
• Report back on patterns of customer feedback to the Customer Experience Manager.

Skills

Team player

Problem solver

Written communication

Verbal communication

Target driven

Fast-paced

Tools

CRM software

Job description

REFY is hiring a temporary Customer Service Assistant to support our team during peak season. This remote role requires an energetic problem-solver who thrives in a fast-paced environment, takes initiative and goes the extra mile for customers.

You will respond across platforms, maintain REFY tone, hit daily targets and report patterns to the Customer Experience Manager. Training will be held in Manchester during the first week.