Customer Service Assistant - Part-Time

Simplify; St. Ives; On-site; GBP 14,000 - 16,000; Part time

Job summary

A leading property services company in St. Ives is seeking a part-time Customer Service Assistant. The role involves managing a case load, providing exceptional customer service, and collaborating with the Valuation team. The position offers competitive pay, benefits, and a supportive work environment focused on teamwork and customer satisfaction.

Benefits

25 days holiday plus 8 public holidays

Pension

Holiday purchase/sell options

Life assurance

Employee assistance program

Enhanced maternity/paternity/adoption pay

Free conveyancing legal services

GP 24-hour service

Retail discounts

Qualifications

• Calm under pressure and produce accurate work.
• Exceptional customer service and effective communication.

Responsibilities

• Manage case load and adhere to departmental SLAs.
• Call new referrals, book agent valuations, and prioritize tasks.
• First point of contact for customers, scheduling appointments.

Skills

Customer Service

Communication

Attention to Detail

Job description

CUSTOMER SERVICE ASSISTANT - PART-TIME

Monday, Thursday & Friday 09:00-17:30

ST IVES, CAMBRIDGESHIRE

If you are a Customer Service professional seeking the potential to earn competitive pay while working for the largest conveyancing and property services group in the UK, keep reading!

The Job

Within the busy Developer Valuation team, the successful applicant will manage their own case load, adhering to best practices and departmental SLAs. Known internally as the Valuation Support Consultant, your responsibilities include calling new referrals within SLA, booking agent valuations, and prioritizing your task list to ensure urgent bookings are handled promptly. A strong focus on targets, customer service, and teamwork is essential for success.

Benefits

Competitive salary of £23,901.08 plus quarterly bonus, totaling £25,901.08 OTE (pro-rata). Additional benefits include 25 days holiday plus 8 public holidays, pension, holiday purchase/sell options, life assurance, employee assistance program, enhanced maternity/paternity/adoption pay, free conveyancing legal services, GP 24-hour service, retail discounts, and more.

Based on 22.5 hours per week, the gross salary is approximately £14,340.65 plus quarterly bonus, circa £15,540.65 OTE.

What You’ll Be Doing

This role involves being the first point of contact for customers, creating an excellent first impression. You will collaborate with the wider Valuation team, liaising with estate agents, handling calls, and scheduling valuation appointments. Confidence, friendliness, professionalism, and a passion for outstanding customer service are key.

Our Hiring Process

• Review the job ad
• Express interest and apply via our simple application process
• If selected, meet our team to discuss details
• Potentially attend a second interview
• If successful, receive an offer and start your journey with us
• Recommend friends and earn referral bonuses!

Requirements

You must remain calm under pressure, pay attention to detail, and produce accurate work amidst conflicting tasks. Providing exceptional customer service, supporting teammates, and communicating effectively—especially with upset or pressured customers—are crucial qualities.

Our People

Simplify values diversity and is committed to inclusivity, welcoming applications from all backgrounds, circumstances, ages, disabilities, genders, ethnicities, religions, beliefs, and sexual orientations.

About Us

Simplify is the UK’s leading conveyancing and property services company, comprising nine businesses including major conveyancing law firms, independent property services, and a leading online conveyancer.