Customer Service Assistant - Part-Time

Simplify Group; St. Ives; On-site; GBP 14,000 - 26,000; Part time

Job summary

A leading property services provider in the UK is seeking a part-time Customer Service Assistant in St. Ives. The role involves managing valuations, ensuring customer satisfaction, and working closely with the Valuation team. Strong communication and customer service skills are essential. Enjoy competitive pay and various benefits while contributing to a diverse and inclusive workplace.

Benefits

25 days holiday plus 8 public holidays

Pension

Life assurance

Employee assistance

Retail discounts

Qualifications

• Excellent communication skills and an empathetic approach are essential.
• Ability to remain composed under pressure and manage conflicting tasks.

Responsibilities

• Manage own caseload and follow best practices.
• Contact new referrals and book agent valuations.
• Be the first point of contact for customers.

Skills

Communication

Customer Service

Attention to Detail

Job description

CUSTOMER SERVICE ASSISTANT - PART-TIME

Monday, Thursday & Friday 09:00-17:30

ST IVES, CAMBRIDGESHIRE

If you are a Customer Service professional seeking the potential to earn good money while working for the largest conveyancing and property services group in the UK, then keep reading!

THE JOB

Working within the busy Developer Valuation team, the successful applicant will manage their own caseload, following best practices and meeting SLAs set within the department.

Known internally as the Valuation Support Consultant, the Customer Service Assistant is responsible for contacting new referrals within the SLA and booking agent valuations. You will manage your own tasks and prioritize to ensure urgent bookings are handled first.

A strong focus on targets, customer service, and overall performance, along with teamwork, will be key to your success.

BENEFITS

Competitive salary of £23,901.08 plus quarterly bonus, totaling £25,901.08 OTE pro-rata, 25 days holiday plus 8 public holidays, pension, holiday buy/sell options, life assurance, employee assistance, enhanced maternity, paternity & adoption pay, free conveyancing legal services, GP 24-hour service, retail discounts, and more.

Actual gross salary based on 22.5 hours/week: £14,340.65 + quarterly bonus, circa £15,540.65 OTE.

WHAT YOU’LL BE DOING

You will be the first point of contact for customers, creating an excellent first impression. You will work closely with the Valuation team and liaise with estate agents, handling calls and booking valuation appointments.

Confidence, friendliness, professionalism, and a passion for outstanding customer service are essential.

OUR HIRING PROCESS

1. Review our job ad
2. Apply through our simple process
3. Meet our team for an interview
4. Potential second interview
5. Receive an offer and start your journey with us
6. Recommend friends and earn referral bonuses

REQUIREMENTS

You will remain composed under pressure and pay close attention to detail to ensure accuracy, even when managing conflicting tasks.

Going above and beyond in customer service and supporting your team is important.

Excellent communication skills and an empathetic approach are essential when dealing with customers, especially when they are upset or under pressure.

OUR PEOPLE

Simplify values diversity and is committed to being an inclusive employer. We encourage applications from all backgrounds, circumstances, ages, disabilities, genders, ethnicities, religions, and sexual orientations.

ABOUT US

Simplify is the UK’s leading conveyancing and property services provider, comprising nine businesses, including some of the largest conveyancing law firms, leading independent property services, and a market-leading online conveyancer.