Customer Service Assistant Over 18

Tenpin Ltd (part of Ten Entertainment Ltd); Lancashire; On-site; GBP 1,240,000 - 1,791,000; Full time

Benefits offered by this job

Free bowling for family and friends

Free food when working 6+ hours

On the spot rewards

Tenpin Treats discounts and wellness

Medicash medical expenses

Employee assistance programme

Free counselling

Life assurance (2x salary)

Long service awards

Recommend a Friend Scheme

Enhanced maternity/paternity/adoption

Job summary

Tenpin Ltd (part of Ten Entertainment Ltd) is opening a new family entertainment centre in Blackpool, with a recruitment event on 6 May 2026. As a Customer Service Assistant, you will manage reception bookings, handle inquiries, and spot sales opportunities while helping guests across lanes, escape rooms, karaoke rooms, and other attractions.

You’ll also assist with food and drink service, maintain a clean, welcoming environment, and work across departments.

Qualifications

• Provide outstanding customer service in a fast-paced environment.
• Demonstrate strong communication and people skills.
• Able to multi-task with attention to detail across departments.
• Proactive and friendly approach to guests.
• Work well in a team and support colleagues.
• Engage with guests to identify needs and opportunities.

Responsibilities

• Greet and assist guests at reception, manage bookings and inquiries.
• Identify sales opportunities and promote offerings.
• Host events and ensure smooth operations behind the bar.
• Maintain cleanliness and ensure safety and compliance.
• Assist with food preparation and alcohol/soft drink service.
• Work across lanes, escape rooms, karaoke rooms and play areas to keep guests engaged.

Skills

Customer service

Fast-paced environment

Multi-tasking

Attention to detail

Team player

Communication skills

Job description

We are opening a brand new, state of the art family entertainment centre Blackpool in June 2026. To build this brilliant Blackpool team, we will be holding a Recruitment Event on 6 May 2026.

We're excited to offer four opportunities for the same role, each with slight differences. To keep the process fair, please apply for just one—the one that best suits your skills and experience. We look forward to your application!

We're on the lookout for dynamic individuals to join our team as Customer Service Assistants. If you thrive on creating smiles and exceeding expectations, then this role is for YOU!

The Role

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing inquiries, identifying sales opportunities, hosting events, maintaining cleanliness, preparing food and serving alcohol and soft drinks behind the bar.

But that’s not all - you'll also be hands-on in managing our 24 lanes, 3 escape rooms, 2 karaoke rooms, laser tag and soft play, to keep the energy high and the fun flowing. We’re all about variety, so you won’t be stuck in one spot! You’ll be cross-skilled across all departments. Whether you’re helping guests at reception, or shaking up drinks behind the bar, every day will bring something new.

Bring your efficiency, initiative, and friendly vibes! Exceptional customer service is at the heart of everything we do – confidence and ease with customers is a must.

Skills You Need

• Full of determination, enthusiasm, and be able to work in fast-paced environment
• Embrace a "nothing is too much trouble" attitude, coupled with a drive to achieve excellence.
• Able to provide outstanding customer service and strong communication skills
• Be approachable and helpful
• Can multi-task, demonstrate exceptional organisational skills, and strong attention to detail
• A strong team player

Our Fantastic Benefits

• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• On the Spot Rewards
• Tenpin Treats - our benefits platform for exclusive discounts and wellness perks.
• Medicash - covering your everyday dental, optical, physio, and wellness expenses.
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• Enhanced Maternity, Paternity, Adoption leave

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.

What Happens Next?

Ready to grow your career with us? If your application is successful to interview stage, you will be invited to our Recruitment Event on 6 May 2026.