Customer Service Assistant - Night Shift

Vita Student; Sheffield; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Night-Time Customer Service Assistant to enhance the living experience for students in a luxurious environment. This role involves providing exceptional service, maintaining high standards of cleanliness, and ensuring safety during night shifts. With flexible hours and a supportive team, this position offers an exciting opportunity to engage with residents and contribute to a vibrant community. Join a company that values its employees and offers numerous benefits, including paid holidays and career development opportunities. If you thrive in a dynamic setting and enjoy helping others, this role is perfect for you.

Benefits

Pro-rata paid holidays (28 days including bank holidays)

Paid day off for your birthday

Access to Perkbox for discounts

Royal London pension contributions

Annual parties and events

Recognition schemes

Career development opportunities

Confidential 24/7 employee assistance program

Qualifications

• Experience in customer service, especially in premium environments.
• Ability to communicate effectively in a multicultural setting.

Responsibilities

• Provide exceptional personalized service to residents.
• Maintain cleanliness and oversee communal areas during night shifts.
• Serve as the primary contact for incidents or emergencies onsite.

Skills

Customer Service Experience

Technological Proficiency

Multilingual Skills

Organizational Skills

Leadership Skills

Stress Management

Job description

Night-Time Customer Service Assistant

Location: Sheffield

Hourly Rate: £13

Working Hours: 9pm – 6am, 1 shift per week, Monday - Sunday

Vita Student offers a variety of stylish, luxurious, and comfortable studios designed to suit students' lifestyles, providing privacy or shared living options, surrounded by premium amenities and vibrant city life. We are seeking a Night-time Customer Service Assistant to deliver a home-from-home experience for residents while maintaining the highest standards of our site and facilities.

Responsibilities

1. Provide exceptional, personalized service to residents, anticipating and fulfilling their needs, offering local information, and handling inquiries to ensure a seamless experience.
2. Greet and welcome students and guests warmly at the front of house/reception.
3. Be available to answer questions and assist residents as needed.
4. Maintain cleanliness and upkeep of communal areas during night shifts, ensuring high standards are met at all times.
5. Respectfully oversee the care of facilities by students and guests.
6. Address issues or challenges promptly, providing solutions.
7. Conduct regular building surveys (block walks) every 4-6 hours, reporting findings.
8. Replenish refreshments and manage vending supplies.
9. Manage parcel storage and access for students.
10. Serve as the primary contact for incidents or emergencies onsite.
11. Maintain waste management areas in accordance with health and safety regulations, addressing hazards as needed.

Professional Experience and Personal Characteristics

• Experience in customer service, especially in delivering premium experiences.
• Hands-on approach to cleanliness and safety in communal areas.
• Technologically proficient with various systems and software.
• Ability to communicate effectively in a multicultural environment; multilingual skills are a plus.
• Strong organizational, leadership, and stress management skills.
• Flexible, adaptable, positive, and resilient in handling unexpected situations.
• Able to stand for extended periods and perform repetitive tasks; accommodations considered.
• Flexible availability to cover 24/7 operations, including holidays and religious festivals.

Benefits

Working at our luxury properties offers pride and numerous benefits, including:

• Pro-rata paid holidays (28 days including bank holidays).
• Paid day off for your birthday.
• Access to Perkbox for discounts and perks.
• Royal London pension contributions.
• Annual parties and events.
• Recognition schemes and career development opportunities.
• Confidential 24/7 employee assistance program.

Additional Information

Employment is subject to satisfactory pre-employment checks, including DBS. We cannot provide sponsorship for right-to-work in the UK.