Customer Service Assistant - Night Shift

TN United Kingdom; Manchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is looking for a dedicated Night-Time Customer Service Assistant in Manchester. This role offers an exciting opportunity to provide exceptional service to residents in stylish, luxurious apartments. With a focus on creating a welcoming atmosphere, you will greet residents, manage parcel deliveries, and maintain communal areas during the night. Enjoy a supportive work environment that values your contributions and offers benefits like paid holidays, birthday leave, and career development opportunities. If you are proactive, adaptable, and passionate about customer service, this position is perfect for you.

Benefits

Paid Holidays

Birthday Leave

Perkbox Lifestyle Perks

Pension Scheme

Company Events

Career Development Opportunities

Confidential Employee Support Services

Qualifications

• Experience in customer service is essential.
• Must be organized and adaptable to changing situations.

Responsibilities

• Greet and welcome residents and guests with a friendly attitude.
• Maintain cleanliness of communal areas during night shifts.
• Respond to incidents or emergencies onsite.

Skills

Customer Service Experience

Communication Skills

Organizational Skills

Technological Aptitude

Cultural Sensitivity

Adaptability

Resilience

Job description

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Customer Service Assistant - Night Shift, Manchester

Client: Vita Group

Location: Manchester, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: dab99a43676f

Job Views: 4

Posted: 29.04.2025

Expiry Date: 13.06.2025

Job Description:

Vita Student, Vita Living, House of Social, and Union are seeking a Night-Time Customer Service Assistant in Manchester. The hourly rate is £13, with working hours from 9pm to 6am, 2 shifts per week, totaling 18 hours.

Vita Student offers stylish, luxurious apartments designed to suit students' lifestyles, providing a vibrant city life experience. The role involves delivering a home-from-home experience, maintaining the site and facilities, and providing exceptional service to residents.

Responsibilities include:

• Greeting and welcoming residents and guests with a friendly attitude.
• Assisting with inquiries and providing local information.
• Maintaining cleanliness and upkeep of communal areas during night shifts.
• Managing parcel deliveries and storage.
• Responding to incidents or emergencies onsite.
• Conducting regular building inspections.
• Replenishing refreshments and managing waste safely.

Ideal Candidate:

Should have customer service experience, be proactive in maintaining cleanliness, technologically adept, culturally sensitive, communicative, organized, adaptable, resilient, and flexible to work the required hours including holidays.

Benefits include:

• Paid holidays (28 days including bank holidays, pro-rata).
• Birthday leave.
• Perkbox lifestyle perks.
• Pension scheme with Vita Group contributions.
• Company events and recognition programs.
• Career development opportunities.
• Confidential employee support services.

Additional notes:

Employment is subject to pre-employment checks, including DBS. Please note that we cannot offer sponsorship for right-to-work in the UK.