Customer Service Assistant - Mandarin Speaking

EllisKnight International Recruitment; Essex; On-site; GBP 20,000 - 30,000; Part time

Job summary

A premier luxury property in Essex is seeking a Mandarin-Speaking Sales Assistant to join their team. This role involves converting inquiries into bookings, engaging with customers from the Chinese demographic, and efficiently utilizing CRM tools. If you have experience in sales and thrive in a customer-focused environment, this position offers professional development and a collaborative culture.

Benefits

Competitive salary and benefits package

Professional development opportunities

Vibrant and inclusive work environment

Supportive team culture

Qualifications

• Fluent in Mandarin and proficient in English.
• Experience in sales or customer service.
• Familiarity with Yardi or similar CRM systems.

Responsibilities

• Generate new business and convert inquiries into bookings.
• Follow up with applicants and manage applications.
• Conduct virtual and physical viewings of the property.

Skills

Fluency in Mandarin

Strong communication skills

Interpersonal skills

Organizational skills

Attention to detail

Tools

Yardi

Job description

Social network you want to login/join with:

col-narrow-left

Client:

EllisKnight International Recruitment

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

7f61f268cb20

Job Views:

14

Posted:

22.06.2025

Expiry Date:

06.08.2025

col-wide

Job Description:

Description

Mandarin-Speaking Sales Assistant

Are you passionate about real estate and luxury accommodations? Do you have a knack for turning inquiries into bookings? We are seeking a dynamic and motivated Mandarin-speaking Sales Assistant to join our team at Enso, a premier luxury property designed for discerning students.

Role: Customer & Sales Assistant (Mandarin-Speaking)
Location: Colchester
Contract: Permanent - 20 to 25 Hours per week

About Us: Enso offers luxury accommodations for students, providing an unparalleled living experience for the academic year. Our state-of-the-art facilities and premium services cater to the needs of our residents, ensuring comfort, convenience, and a sense of community.

Key Responsibilities:

Generate new business and convert inquiries into bookings for each academic year.

Follow up with new applicants, making calls to capture information and drive conversions within set timescales.

Utilize Yardi to effectively record and report inquiry levels.

Manage applications from start to finish.

Conduct virtual and physical viewings of the property.

Achieve weekly and monthly KPIs set by the accommodation manager.

Maintain accurate records of applicants.

Liaise with the marketing team and management to suggest suitable assets for driving business.

Conduct market research, monitor competitors, and produce actionable insights.

Focus on the Chinese demographic, engaging with prospective residents via WeChat and Red.

Requirements:

Fluent in Mandarin and proficient in English.

Strong communication and interpersonal skills.

Experience in sales, customer service, or a related field.

Familiarity with Yardi or similar CRM systems.

Ability to meet targets and work within set timescales.

UtilizeWeChat and Red for business engagement.

Keen attention to detail and excellent organizational skills.

What We Offer:

Competitive salary and benefits package.

Opportunity to work in a vibrant and inclusive environment.

Professional development and growth opportunities.

A supportive team and a collaborative work culture.

Enso is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and be part of a team that transforms luxury living for students. Apply now!