Customer Service Assistant

Gadgetspro; York and North Yorkshire; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Gain share bonus

Pension contributions up to 10%

35 days' annual leave

Colleague discount

Job summary

Gadgetspro is seeking a customer-focused team member for a permanent, full-time role in our store. Expect a busy environment where delivering an excellent customer experience is a daily priority.

You will handle customer interactions, keep shelves stocked, and support smooth deliveries and checkout processes. The position offers learning, development, and a range of employee benefits, with a supportive, down-to-earth workplace culture.

Qualifications

• Deal with and assist customers, delivering high level of service.
• Previous experience in a similar role preferred.

Responsibilities

• Create a helpful and friendly customer experience.
• Ensure stock is in the right place and deliveries are on time.
• Complete shifts with a focus on customer satisfaction.

Skills

Customer service

Retail experience

Team player

Job description

Position Type: Permanent, Contract Type: Full Time

Hours of work: 30

Posted: 14-Sep-2026

Descriptions & Requirements

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

Hours/shifts

• 30 hours per week - there will be one day on weekends, during the week there will be some early shifts (8:00-17:00) and some late shifts (11:00-20:00).
• Rotas get circulated 3-4 weeks in advance.

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted.If you require adjustments to be able to apply, please submit a reasonable adjustment form below.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here .