Customer Service Assistant

Dalebrook Supplies; Witham; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join a dynamic team at a leading supplier of Melamine tableware as a Customer Service Assistant in Witham. Enjoy competitive pay and excellent benefits in a supportive environment. Responsibilities include managing enquiries, providing customer support, and assisting the sales team, ideal for candidates with strong communication skills and customer service experience.

Benefits

Full training and ongoing support

Scope to progress within the business

On-site parking

Qualifications

• Strong problem-solving abilities and exceptional attention to detail.
• Excellent communication skills both verbal and written.

Responsibilities

• First point of contact for incoming calls and enquiries.
• Manage the sales inbox and qualify incoming leads.
• Provide administrative support to the Sales Team.

Skills

Communication

Problem Solving

Attention to Detail

Education

Previous experience in Customer Service

Tools

Microsoft Office

Job description

CUSTOMER SERVICE ASSISTANT / WITHAM / UP TO £26,000 / GREAT BENEFITS
Exciting new opportunity for an enthusiastic, well organised Customer Service Assistant to join a growing, ambitious business in Witham. Friendly working hours (9am-5pm, Mon-Fri) and excellent pay (up to £26k, dependent on experience).

Dalebrook Supplies Ltd is a leading supplier of Melamine tableware and display products, supplying to a wide range of clients globally. With warehouses in China, the UK and Holland, and offices in Witham, Essex and Central London – Where we also host a dedicated showroom – we are well positioned to support our continued growth and international presence. As part of our ongoing expansion, we are excited to offer a fantastic opportunity for a Marketing Manager to join our dynamic team.

Why You Should Work Here:
Culturally, we adopt a focused and collaborative environment. You will find many of the employees have been with the business for some time, which we feel speaks volumes.

The successful Customer Service Assistant can be assured that you will be joining a solid, professional and secure business, with extensive experience and an array of opportunities.

What’s on Offer?

• Competitive pay (up to £26K, based on experience)
• Full training and ongoing support
• Scope to progress within the business
• On-site parking

Key Responsibilities of the Customer Service Assistant:

• First point of contact for incoming calls and enquiries
• Manage the sales inbox
• Qualify incoming leads and ensure that they are efficiently passed on to the Sales team to progress
• Provide accurate information and guidance to customers regarding product portfolio, services, orders
• Resolve customer issues and complaints in a professional manner time efficiently
• Provide administrative support to the Sales Team; Arrange for samples to be sent, Complete Quotation Requests, Action Brochure Requests, Book appointments for Sales team and Showroom visits, Ensure that customers are provided with relevant alternatives where required
• Ensure that Customer information is kept up to date and comprehensive within our system (Business Central)
• Cross train to provide support for the Order Processing team

Skills & Experience Required:

• Previous experience in Customer Service essential
• Excellent communication skills both verbal and written
• Strong problem-solving abilities and exceptional attention to detail
• Proficiency in Microsoft Office programmes such as word, excel essential
• Experience in using and utilising systems desired
• Able to prioritise workload working both individually and as a team
• Ability to work in a fast paced environment

What’s Next?
Don’t wait around! APPLY NOW for this brilliant new Customer Service Assistant position.