Customer Service Assistant

Pioneering People; Witham; On-site; GBP 22,000 - 26,000; Full time

Job summary

A dynamic business in Witham seeks a Customer Service Assistant to join their team. The role offers up to £26,000 based on experience, friendly hours, and opportunities for progression. Key responsibilities include managing customer inquiries, providing information, and supporting the sales team.

Benefits

Competitive pay

Full training and ongoing support

Scope to progress within the business

On-site parking

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in Microsoft Office programs such as Word and Excel.

Responsibilities

• First point of contact for incoming calls and enquiries.
• Provide accurate information and guidance to customers.
• Resolve customer issues and complaints efficiently.

Skills

Communication

Problem Solving

Attention to Detail

Microsoft Office Proficiency

Job description

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CUSTOMER SERVICE ASSISTANT / WITHAM / UP TO £26,000 / GREAT BENEFITS
Exciting new opportunity for an enthusiastic, well organised Customer Service Assistant to join a growing, ambitious business in Witham. Friendly working hours (9am-5pm, Mon-Fri) and excellent pay (up to £26k, dependent on experience).

Dalebrook Supplies Ltd is a leading supplier of Melamine tableware and display products, supplying to a wide range of clients globally. With warehouses in China, the UK and Holland, and offices in Witham, Essex and Central London – Where we also host a dedicated showroom – we are well positioned to support our continued growth and international presence. As part of our ongoing expansion, we are excited to offer a fantastic opportunity for a Marketing Manager to join our dynamic team.

Why You Should Work Here:
Culturally, we adopt a focused and collaborative environment. You will find many of the employees have been with the business for some time, which we feel speaks volumes.

The successful Customer Service Assistant can be assured that you will be joining a solid, professional and secure business, with extensive experience and an array of opportunities.

What’s on Offer?

• Competitive pay (up to £26K, based on experience)
• Full training and ongoing support
• Scope to progress within the business
• On-site parking

Key Responsibilities of the Customer Service Assistant:

• First point of contact for incoming calls and enquiries
• Manage the sales inbox
• Qualify incoming leads and ensure that they are efficiently passed on to the Sales team to progress
• Provide accurate information and guidance to customers regarding product portfolio, services, orders
• Resolve customer issues and complaints in a professional manner time efficiently
• Provide administrative support to the Sales Team; Arrange for samples to be sent, Complete Quotation Requests, Action Brochure Requests, Book appointments for Sales team and Showroom visits, Ensure that customers are provided with relevant alternatives where required
• Ensure that Customer information is kept up to date and comprehensive within our system (Business Central)
• Cross train to provide support for the Order Processing team

Skills & Experience Required:

• Excellent communication skills both verbal and written
• Strong problem-solving abilities and exceptional attention to detail
• Proficiency in Microsoft Office programmes such as word, excel essential
• Experience in using and utilising systems desired
• Able to prioritise workload working both individually and as a team
• Ability to work in a fast paced environment

What’s Next?
Don’t wait around! APPLY NOW for this brilliant new Customer Service Assistant position.