Customer Service Assistant

Co-Operative Energy Ltd; West Midlands; Remote; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

Annual leave 30 days

Health & wellbeing programmes

Training & development

Family leave

Job summary

OurCoop in the West Midlands is hiring a Customer Service Assistant. You will handle tills, assist customers, and help maintain a welcoming store environment, with shifts that may include evenings and weekends.

You should be customer-focused, able to listen and communicate with customers and colleagues, and stay resilient during busy periods. The role includes training and progression opportunities, plus employee discounts and generous annual leave.

Qualifications

• Customer-focused and able to deliver great store experiences.
• Able to listen, interact and communicate with customers and team members.
• Enthusiastic, resilient and supportive during busy times.
• Confident with a friendly and approachable nature.

Responsibilities

• Going the extra mile to ensure customers have a fantastic store experience.
• Providing customers with a speedy and convenient checkout process.
• Replenishing stock to ensure customers can purchase our products.
• Ensuring the store is welcoming and presentable at all times.

Skills

Customer service

Communication

Listening

Teamwork

Interpersonal skills

Job description

Being a Customer Service Assistant with OurCoop is more than operating tills and stacking shelves. We strive to be there when our customers need us most and to help us achieve this your shift pattern may include evenings and weekends.

Key Responsibilities

• Going the extra mile to ensure customers have a fantastic store experience
• Providing customers with a speedy and convenient checkout process
• Replenishing stock to ensure customers can purchase our wide variety of products
• Ensuring the store is welcoming and presentable at all times

Who are we looking for?

Our ideal candidate will be;

• Customer focused and deliver excellent store experiences
• Naturally be able to listen, interact and communicate with customers and team members
• Enthusiastic and resilient to support your colleagues during demanding times
• Confident with a friendly and approachable nature

At OurCoop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! You may just be the candidate we are looking for and we believe in transferrable skills.

What can we offer you?

• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
• 30 Days Annual Leave - Rising with service up to a maximum of 37 days
• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
• Full Training and Accredited Development Plans
• Enhanced Maternity, Paternity and Family leave and more!