Customer Service Assistant

Co-Operative Energy Ltd; Penkridge; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee Discounts

30 Days Annual Leave

Health and Wellbeing Programmes

Full Training and Accredited Develop.

Enhanced Family Leave

Job summary

OurCoop is hiring a Customer Service Assistant to help deliver an outstanding store experience. You will handle checkout, assist customers, and keep shelves well-stocked and the store welcoming. The role may include evenings and weekends to support our customers when they need us most.

We value a friendly, proactive attitude and the ability to listen and communicate with customers and team members. Training and development pathways are provided, with a diverse and inclusive workplace culture.

Qualifications

• Must be customer oriented and provide friendly service.
• Excellent listening and communication with customers and colleagues.
• Resilient and positive when supporting the team during busy periods.

Responsibilities

• Go the extra mile to deliver a fantastic store experience.
• Provide customers with a speedy and convenient checkout.
• Replenish stock to ensure a wide product range is available.
• Keep the store welcoming and well-presented at all times.

Skills

Customer focused

Strong communication

Active listening

Team player

Job description

Being a Customer Service Assistant with OurCoop is more than operating tills and stacking shelves. We strive to be there when our customers need us most and to help us achieve this your shift pattern may include evenings and weekends.

Key Responsibilities

• Going the extra mile to ensure customers have a fantastic store experience
• Providing customers with a speedy and convenient checkout process
• Replenishing stock to ensure customers can purchase our wide variety of products
• Ensuring the store is welcoming and presentable at all times

Who are we looking for?

Our ideal candidate will be;

• Customer focused and deliver excellent store experiences
• Naturally be able to listen, interact and communicate with customers and team members
• Enthusiastic and resilient to support your colleagues during demanding times
• Confident with a friendly and approachable nature

At OurCoop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! You may just be the candidate we are looking for and we believe in transferrable skills.

What can we offer you?

• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
• 30 Days Annual Leave - Rising with service up to a maximum of 37 days
• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
• Full Training and Accredited Development Plans
• Enhanced Maternity, Paternity and Family leave and more!