Retirement Living Assistant

Riverside Group; Manchester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Generous pension

Holidays 25 days pro rata

Learning & development

Benefits package

Job summary

Riverside Group is seeking a Retirement Living Assistant to manage daily operations across several Manchester schemes, supporting residents aged 55+. You’ll handle tenancy tasks, maintain records, and ensure confidential data handling while delivering high-quality housing management services.

The role requires strong customer focus, clear communication, and experience with older adults; 30 hours per week, permanent contract with pro rata salary.

Qualifications

• Experience in a customer-focused environment.
• Experience delivering frontline tenancy housing management support including money advice, benefits and health and wellbeing referrals.
• Strong communication skills.
• Experience working with vulnerable and/or older people.
• Excellent computer skills including proficiency in Microsoft Office.

Responsibilities

• Day-to-day management of retirement living schemes and tenancy management, ensuring timely service delivery.
• Maintain accurate and confidential resident records and documentation in line with data protection requirements.

Skills

Customer focus

Frontline tenancy support

Strong communication

Experience with vulnerable/older

MS Office proficiency

Money advice & benefits referrals

Tools

MS Office

Job description

Job Title: Retirement Living Assistant

Contract Type: Permanent

Salary: £26227.50 per annum (pro rata)

Working Hours: 30 hours per week, full time

Working Pattern: Monday to Friday

Location: Covering over multiple schemes in Manchester,Royle Court, Mclaren Court, Avon Road, Manchester

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Retirement Living Assistant

Responsible for the day-to-day management of Retirement Living schemes, supporting residents aged 55 and over, ensuring services are delivered efficiently and residents receive the support needed to sustain independent living.

As the first point of contact for residents and stakeholders, you will assist in delivering a comprehensive housing management service, including tenancy management, record keeping, and maintaining accurate and confidential resident information, ensuring all records and documentation are managed securely and in accordance with data protection and confidentiality requirements.

About you

We are looking for someone with:

• Experience of working in a customer focussed environment


• Experience of delivering front line tenancy housing management support including money advice, benefits and health and wellbeing referrals


• Strong communication skills


• Previous experience of working with vulnerable and/or older people


• Excellent computer skills including proficiency in Microsoft Office

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension


• 25 days holidays plus bank holidays (pro rata)


• Investment in your learning, personal development and technology


• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.