Customer Service Assistant

Interaction Recruitment; Weldon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A premium service organization in Corby is seeking a Customer Service Assistant to enhance client experience through effective support and communication between teams. The ideal candidate will be well-organized, self-motivated, and experienced in customer service and service centre software. This role involves collating service team activities, scheduling maintenance visits, and producing reports. Competitive salary of £24,500 offered.

Qualifications

• Well organized with a methodical approach to work.
• Excellent customer service.
• Self-motivated and assertive with a cheery demeanour.

Responsibilities

• Collate work of customer-facing employees to ensure efficiency.
• Create and schedule preventative maintenance tasks.
• Produce monthly reports of service statistics.

Skills

Customer service

Organizational skills

Experience with Excel

Ability to work under pressure

Team player

Tools

Service centre software

Job description

Overview

Job Title: Customer Service Assistant

Location: Corby

Salary: £24,500

My Corby-based client are a premium multi-vendor service and repair organisation.

Responsibilities

• Collate the work of all customer-facing employees, ensuring everyone is working towards the same goals and objectives, and act as liaison between Service Team Management, Sales Team Management and Client/Suppliers to ensure maximum efficiency and elevated client experience.
• Create tasks for preventative maintenance visits and schedule preventative maintenance site visits.
• Create and resolve admin tasks to support service team members, including customer quotations, sourcing and ordering of spare parts, arranging courier collections and deliveries.
• Produce monthly reports of service statistics to provide details of customer downtime and team/customer activities.
• Ensure that contracted service levels are met.
• Collate and monitor the work of the service team and carry out case reviews with the management team to ensure timely resolution of service cases.
• Prioritise service cases, highlighting the most urgent to the Technical Manager for immediate resolution.
• Manage calibration of team members' testing equipment to ensure no downtime.
• Support and collate information from the service team to provide relevant and timely information for the Senior Management Team.
• Ad hoc administration tasks as required.

Person Specification

• Well organised with a methodical approach to work.
• Excellent customer service.
• Assertive with a cheery demeanour.
• Be able to work under pressure.
• Ability to be a key team player within a small team.
• Self-motivated.
• Experience of working with Excel and service centre software.

If you wish to be considered for this role, please submit your CV and we will call you to discuss the role in more detail.