Customer Service Assistant

Wickes; Wales; Remote; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Gain-share bonus

Pension contributions

35 days holiday incl. bank holidays

Employee discount

Wellbeing & health benefits

Job summary

Wickes in the United Kingdom is seeking two colleagues for weekend work (Saturday/Sunday) or a split weekend shift with a late 2pm–8pm shift during the week. You will help customers, support store operations, and contribute to a friendly shopping experience.

We offer training, development, and a benefits package including wage scales by age, a gain-share bonus and generous leave, pension contributions, and employee discounts as part of our inclusive workplace.

Qualifications

• Experience in a customer-facing role preferred.
• Strong customer service and communication skills.

Responsibilities

• Deal with and assist customers to deliver a high level of service.
• Ensure stock is correctly displayed and deliveries are timely.

Job description

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you're creating a helpful and friendly customer experience, we'll be thinking of new ways to reward, develop and invest in you. You'll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

We are looking for 2 colleagues that can either work Saturday and Sunday shifts, alternatively, one shift at the weekend and a late shift in the week 2pm - 8pm.

About you...

Every day you'll be dealing with and assisting customers, so it's important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You'll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We'll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do.

We're a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone.

*Salary Dependent on Age