Customer Service Assistant

Wickes; Sefton; On-site; GBP 17,000 - 18,000; Part time

Benefits offered by this job

Gain share bonus

Staff discount

Pension scheme

Training and development

Job summary

Wickes in the United Kingdom is seeking a part-time team member for our store. You will assist customers with purchases, keep shelves stocked, and help maintain a welcoming shopping environment.

The role requires good customer service, reliability, and the ability to work 12–16 hours per week, including some evenings and a Sunday shift. Benefits include training, discounts, and a supportive team to help you grow.

Qualifications

• Experience delivering high levels of customer service in a store environment.
• Willingness to be flexible with shifts and hours.
• Ability to work well as part of a team and with the public.

Responsibilities

• Assisting customers with enquiries and purchases.
• Maintaining store presentation and stock placement.
• Handling transactions and operating the till with accuracy.
• Supporting delivery and stock replenishment processes.

Skills

Customer Service

Retail Experience

Cash Handling

Job description

Position Type: Permanent, Contract Type: Part Time

Hours of work: 12

Posted: 29-Sep-2026

Descriptions & Requirements

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

Hours/shifts

• 12-16 hours per week
• A couple of evening shifts
• 6 hour day every weekend (mostly on a Sunday, but may change sometimes so flexibility needed)

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here .