Customer Service Assistant

Wickes; Brook Street; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

20% colleague discount

Cycle to work

Life assurance

Save-as-you-earn scheme

Job summary

Wickes in the United Kingdom is seeking a part-time team member to support customers across store operations. You will play a key role in creating a friendly shopping experience, handling inquiries, and assisting with stock management and checkout processes.

The role requires a customer-focused attitude with prior experience in a similar retail position. Training and development opportunities are offered, along with a competitive benefits package for eligible staff.

Qualifications

• Experience working in a similar role preferred.
• Strong customer service skills.
• Ability to work in a part-time schedule.

Responsibilities

• Assist customers and provide high level service.
• Ensure stock is in the right place and help at hand.
• Support the customer experience during store visits.

Skills

Customer service

Retail experience

Communication skills

Team player

Job description

Position Type: Permanent, Contract Type: Part Time

Hours of work: 16

Posted: 22-Sep-2026

Descriptions & Requirements

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

Shifts....

16 hours per week on the following schedule:

• Friday evening
• Saturday or Sunday
• Monday evening

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here .