Customer Service Assistant

Wickes; Liverpool; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Colleague discount

Savings plan (Save-as-you-earn)

Healthcare cashback

Cycle to work

Life assurance

Aviva Digital GP

Financial education & loans

Discount platform & gym savings

Job summary

Wickes is hiring for a customer-facing store role in Liverpool. You will greet customers, help with their needs, and ensure a seamless shopping experience. Expect training and development opportunities, with a comprehensive benefits package and a supportive team culture.

The job emphasizes practical, down-to-earth teamwork and excellent service at every visit. Candidates should have prior customer service or retail experience and be ready to engage with customers across store operations.

Qualifications

• Must have experience in customer service.
• Apply with an up-to-date CV attached.
• If adjustments are required, submit a reasonable adjustment form.

Responsibilities

• Assist customers on a daily basis with a high level of service.
• Ensure stock is correctly displayed and in the right place for availability.
• Support store operations to deliver timely deliveries and smooth payments.

Skills

Customer service

Retail experience

Job description

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

About You...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted. If you require adjustments to be able to apply, please submit a reasonable adjustment form below.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.