Sales Assistant Preston (0914)

Cardsdirect; Preston; On-site; GBP 18,000 - 24,000; Full time

Job summary

Cardsdirect in Preston is seeking a friendly Customer Service Assistant to greet customers, provide product knowledge and help them complete their purchases while keeping the shop floor safe and welcoming.

You will support till operations, assist with stock displays, stock checks and deliveries as needed, contributing to a positive shopping experience and the company’s goal to make people smile.

Qualifications

• Customer service skills and friendly approach.
• Ability to work as part of a team and follow procedures.
• Attention to stock and merchandising.

Responsibilities

• Customer service duties: Greet customers and assist with purchases.
• Stock merchandising and maintaining displays; assist with stocktakes and deliveries.

Job description

Reporting To: Store Manager / Assistant Manager

To sell products and deliver outstanding customer service at all times.

To offer guidance and product knowledge should customers need it.

To adhere to all Company policies, procedures and Health And Safety instructions. But, most of all….MAKE PEOPLE SMILE! Through the product, the prices and the service.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Customer Service

• Create a friendly, welcoming and professional atmosphere for customers to shop in
• Greet customers, be approachable and thank them for their custom
• Spend time with customers, if appropriate, ensuring they have received all and any help that they may have required in making their purchase
• Provide a safe environment for other team members and customers, adhering to the Company Health And Safety policy
• Promote any Company marketing initiatives such as “Upsell products” or vouchers, as and when requested to do so
• Work with the store management to maximise sales and offer constructive ideas and recommendations for improvements
• Operate a till adhering to any Company guidelines regarding tills and cash handling

People

• Read and adhere to all Company procedures
• Treat all members of the team courteously and professionally
• Keep all staff areas clean, tidy and safe as instructed by the store management
• Help the store manager in the training of new members of the team, helping them to understand procedures and policies

Product

• Merchandise and display stock in accordance to any specific Company and management instructions
• Help to minimise stock loss through theft and damages by being vigilant to suspicious activity in store and handling stock in a responsible manner
• Give feedback to management on any customer requests made to you for products
• Keep all displays that you are responsible for, fully stocked, neat, tidy and clean
• Maintain a generally high level of merchandising throughout the store to create an attractive and pleasant shopping and working experience
• Assist with unloading of deliveries and storage of stock
• Assist with the maintenance of the stock room
• Assist with stocktakes, which may include working outside of the stores normal trading hours

General

• Undertake any reasonable requests from the store management or company in line with business demand