Customer Service Assistant

Wickes; Essex; On-site; GBP 14,000 - 20,000; Part time

Benefits offered by this job

Gain share bonus

Up to 10% employer pension

35 days annual leave

Staff discount 20%

Cycle to work

Job summary

Wickes in Essex is seeking a customer-focused team member for a 30-hour week, including Sundays. You’ll help customers, keep stock in the right place and ensure a smooth checkout experience with a friendly, can-do attitude.

You’ll receive training, support and opportunities for development, plus a benefits package including a monthly gain share bonus, pension contributions, generous leave and staff discounts.

Qualifications

• Experience in a customer-facing role is preferred.
• Strong focus on delivering high levels of service.

Responsibilities

• Assist customers and answer questions to ensure a positive experience.
• Keep shelves stocked and prices accurate.
• Support checkout and store operations as needed.

Skills

Customer service

Retail experience

Friendly communication

Job description

The Role

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

About You

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

Hours/shift patterns

• 30 hours per week
• Every Sunday, days will vary during weekdays
• Shift patterns are either 8:00 am - 17:00 or 11:00 am to 20:00
• Flexibility needed

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.