Customer Operations Support Manager

Royal Mail Group; Beverley; On-site; GBP 36,000 - 38,000; Full time

Benefits offered by this job

On-target bonus

25 days annual leave

Pension scheme

Flexible working options

Parental leave policy

Sick pay

Dental insurance eligibility

Health assessment every 2 years

Benefits platform access (MyBundle+)

Job summary

Royal Mail Group in Beverley is seeking a Customer Operations Support Manager to oversee the Delivery operation and lead a front-line team to ensure excellent doorstep service. This permanent, full-time role requires flexibility and an ability to perform under pressure as part of a historic transformation from letters to parcels.

The position offers a salary of £35,641–£37,868 (dependent on experience) plus a potential 10% bonus, 25 days’ annual leave, and a generous pension plan, with shift

Qualifications

• Experience leading front-line delivery teams.
• Customer-focused and able to motivate staff under pressure.
• Strong communication and collaboration across teams.

Responsibilities

• Oversee the Delivery operation and ensure smooth running of the delivery team.
• Lead and inspire front-line colleagues to deliver excellent doorstep service.
• Build trust with customers and maintain service continuity when managers are unavailable.

Skills

Team leadership

Customer service

Operations management

Job description

Job reference number 341349

Customer Operations Support Manager - Lincoln

Salary £35,641 - £37,868 (dependent on experience) plus potential 10% bonus, 25 days annual leave and generous pension plan

Full time, Permanent

Beverley DO, Beverley, HU17 0WA

ABOUT US

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide.
We're driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

THE ROLE

You'll be the person who picks up the action while our permanent manager is on annual leave. This means overseeing the Delivery operation and ensuring the smooth running of the delivery team You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.

Our operation needs to be resilient, and we need the flexibility to be able to keep things running smoothly when our permanent managers are unavailable. You'll play an integral part in building trust with customers.

SHIFT PATTERN

41 hours, 5 out of 6 days Monday to Saturday 07:00 - 15:00

WHAT YOU'LL GET

• 10% on target bonus
• generous holiday allowance
• flexible working options
• a pension scheme
• an excellent parental leave policy
• enhanced family friendly support, including enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• supportive and generous company sick pay
• eligibility to a level of employer funded dental insurance*
• health assessment every two years*
• access to your personalised benefits account through our MyBundle+ platform, where you can choose from more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.

Your wellbeing matters to us, which is why you and your family have 24/7 access to tools, services and advice supporting your physical, mental, financial and social health-completely free. And of course, there are all the exciting career opportunities that come with leading a team and shaping key decisions. All this comes with the great sense of pride you'll feel from being part of one of the world's most recognisable brands as we undergo a historic transformation from a letters business to a parcels business.

ABOUT YOU

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader - you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that's through reduced cost, innovative work practices or data driven ideas. We're looking to you to bring your skills and experience to make brilliant things possible.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Assessment dates: 20th 21st August

Closing Date: 12th August. Please note, this advert may close early if the appropriate number of applications has been reached