Customer Service Assistant

Wolseley UK; Milton Keynes; On-site; GBP 22,000 - 28,000; Full time

Job summary

Ideal Bathrooms, part of Wolseley UK, is seeking a Customer Service Assistant in Milton Keynes. The role entails high-level customer interaction, processing orders, and maintaining excellent service standards. With a competitive salary and generous benefits, this is an ideal opportunity for those seeking career growth in customer service.

Benefits

Annual leave increasing with service

Generous pension scheme matched up to 9%

Bonuses possible

Enhanced maternity/adoption leave

Access to healthcare services

Participate in Cycle to Work scheme

Qualifications

• Experience in call center or retail settings preferred.
• Ability to thrive in a fast-paced environment.

Responsibilities

• First point of contact for customers resolving queries through various channels.
• Process customers’ orders accurately and efficiently.
• Maintain a high standard of customer service to drive sales and support targets.

Skills

Excellent Customer Service Skills

Ability to work well under pressure

Ability to work on own initiative

Strong commitment and sense of ownership

Enthusiasm and commitment to the role

Job description

Salary:

Competitive Salary + Bonus + Excellent Benefits

Customer Service Assistant – Ideal Bathrooms – Milton Keynes

So, who are we? We are Ideal Bathrooms, part of the Wolseley Group—a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do – and best of all, we provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), thepotential to earn bonuses, enhanced maternity/adoption leave, and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Customer Service Assistant based in Milton Keynes, you’ll be responsible for:

• First point of contact for customers for any query resolution through various channels adapting a high level of customer service to each query that is reviewed.

• To efficiently take/make inbound and outbound calls ensuring customer service levels are carried out to the highest possible standard, contributing to company sales profit through the achievement of personal and team targets.

• To process customers’ orders through various channels (Electronic, Telephony, EDI, WEB) Adhere to our returns policy when and ordering, successfully following all Office processes efficiently.

Role Accountabilities:

• Customer focused

• Solution oriented

• Results and target driven

• Reliable and accountable

• Embrace change with flexibility

• Resilient, particularly when under pressure

• Energetic, dynamic and personable

• Open-minded and empathetic

• Collaborative and supportive

• Attentive to detail

• Ensure customers receive correct and relevant information with regards to any aspect of their experience with Ideal Bathrooms.

• Ensure that all calls are answered in a timely and professional manner implementing the ‘two rings’ policy

• Have a full understanding of stock movements and deliveries from both ourselves and manufacturers

• Keep up to date with all product knowledge and promotional offers

• Adhere to telephony, query resolution, sales targets, shifts timings and breaks as provided by Team Leader, ensuring readiness to start work at agreed times

• Process sales orders and returns in a timely manner ensuring accuracy by following the set procedures in the sales office.

• Be true to our General Principals of Conduct and Action, it means also exemplarity, integrity, respect and trust

• Be open to take both positive or negative feedback, being open to try new ways of working and collaborating (internally and externally), to create a safe space where each and every one can express themselves to boost team spirit.

Behaviours:

• Ability to work on own initiative and as part of a large team

• Ability to work well under pressure

• Understanding, anticipating and meeting the fundamental needs of both internal and external customers at all times and at all levels of the organization

• Show a strong focus to meet customers’ needs while also being able to proactively provide creative solutions when necessary.

• Ability to put themselves in the shoes of the customer and change their perspective to understand the fundamental needs of others

• Strong commitment and having a sense of ownership: personal responsibility for each call, order, return or query taken

• Being an active part of change and show enthusiasm for it

• Ability to be quick in action and mind when resolving a customer’s query or complaint

• Ability to build strong working relationships with customers

• Enthusiasm and commitment to the role

• Deal with customers and colleagues in a professional manner at all times.

This is a full-time, permanent role working Monday to Friday, 40 hours per week, 09:00AM - 17:30PM.

And here’s what we’d like you to have:

• Excellent Customer Service Skills

• Call Center or Retail Background

• Being able to work in fast pace environment

• Industrial background - not essential

We look forward to receiving your application!