Customer Service Assistant

Wolseley; Milton Keynes; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading specialist trade merchant is seeking a full-time Customer Service Assistant in Milton Keynes. You will handle customer queries, process orders, and maintain excellent service standards within a supportive team environment. This permanent role offers a competitive salary, benefits, and opportunities for career development.

Benefits

Annual leave increasing with service

Generous pension scheme matched up to 9%

Access to discounts and healthcare

Bonuses potential

Cycle to Work scheme

Qualifications

• Call Center or Retail background preferred.
• Ability to work in a fast-paced environment.
• Strong commitment and sense of ownership.

Responsibilities

• First point of contact for customer queries.
• Process customer orders efficiently.
• Maintain high customer service standards.

Skills

Customer Service

Problem Solving

Teamwork

Job description

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Customer Service Assistant, Milton Keynes

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Client:

Wolseley

Location:

Milton Keynes, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ee4a70af3ac9

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Customer Service Assistant – Ideal Bathrooms – Milton Keynes

So, who are we? We are Ideal Bathrooms, part of the Wolseley Group—a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do – and best of all, we provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), thepotential to earn bonuses, enhanced maternity/adoption leave, and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Customer Service Assistantbased in Milton Keynes, you’ll be responsible for:

First point of contact for customers for any query resolution through various channels adapting a high level of customer service to each query that is reviewed.

To efficiently take/make inbound and outbound calls ensuring customer service levels are carried out to the highest possible standard, contributing to company sales profit through the achievement of personal and team targets.

To process customers’ orders through various channels (Electronic, Telephony, EDI, WEB) Adhere to our returns policy when and ordering, successfully following all Office processes efficiently.

Role Accountabilities:

Solution oriented

Results and target driven

Reliable and accountable

Embrace change with flexibility

Resilient, particularly when under pressure

Energetic, dynamic and personable

Open-minded and empathetic

Collaborative and supportive

Ensure customers receive correct and relevant information with regards to any aspect of their experience with Ideal Bathrooms.

Ensure that all calls are answered in a timely and professional manner implementing the ‘two rings’ policy

Have a full understanding of stock movements and deliveries from both ourselves and manufacturers

Keep up to date with all product knowledge and promotional offers

Adhere to telephony, query resolution, sales targets, shifts timings and breaks as provided by Team Leader, ensuring readiness to start work at agreed times

Process sales orders and returns in a timely manner ensuring accuracy by following the set procedures in the sales office.

Be true to our General Principals of Conduct and Action, it means also exemplarity, integrity, respect and trust

Be open to take both positive or negative feedback, being open to try new ways of working and collaborating (internally and externally), to create a safe space where each and every one can express themselves to boost team spirit.

Behaviours:

Ability to work on own initiative and as part of a large team

Ability to work well under pressure

Understanding, anticipating and meeting the fundamental needs of both internal and external customers at all times and at all levels of the organization

Show a strong focus to meet customers’ needs while also being able to proactively provide creative solutions when necessary.

Ability to put themselves in the shoes of the customer and change their perspective to understand the fundamental needs of others

Strong commitment and having a sense of ownership: personal responsibility for each call, order, return or query taken

Being an active part of change and show enthusiasm for it

Ability to be quick in action and mind when resolving a customer’s query or complaint

Ability to build strong working relationships with customers

Enthusiasm and commitment to the role

Deal with customers and colleagues in a professional manner at all times.

This is a full-time, permanent role working Monday to Friday, 40 hours per week, 09:00AM - 17:30PM.

And here’s what we’d like you to have:

Call Center or Retail Background

Being able to work in fast pace environment

Industrial background - not essential

We look forward to receiving your application!