Customer Service Assistant

Empiric Student Property plc; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join an innovative team dedicated to creating a vibrant community for students in a fast-paced environment. As a Customer Service Advisor, you'll be the friendly face our residents rely on, ensuring they feel at home while driving sales and community engagement. This role offers flexibility and the chance to make a real impact in students' lives, all while working collaboratively in a fun atmosphere. If you're passionate about customer service and community building, this opportunity is perfect for you!

Benefits

25 days holiday entitlement

Birthday off

8% pension contribution

SmartTech

Access to discounts

Cycle to Work Scheme

Service Award Scheme

Qualifications

• Experience in PBSA, hospitality, or a related field.
• Proven background in customer service and sales.

Responsibilities

• Create a supportive community for students.
• Handle complaints and drive customer satisfaction.
• Engage with local communities and promote sustainability.

Skills

Customer Service

Sales

Problem Solving

Community Building

Job description

Why join us?

• 25 days holiday entitlement (pro rata for part-time colleagues)
• Have your birthday off!
• 8% pension contribution (7.5% employer / 0.5% employee)
• SmartTech - get the latest technology and spread payments over time with no interest or upfront costs
• Access Reward Gateway for discounts with leading retailers
• Cycle to Work Scheme
• Service Award Scheme (one day per year up to 5 years’ service)

We’re Hello Student, part of the Empiric Student Property Group. With over 9000 beds across the UK, our properties are among the best in the market. Our friendly team provides a personal experience by getting to know our students.

Join us to be part of that unforgettable service! We are just beginning and need great individuals to continue our success. You will work collaboratively with a team that values respect, support, and most importantly, having fun!

What you’ll do:

As a Customer Service Advisor, you’ll be the friendly face and go-to person for our customers, creating a safe, supportive, and vibrant community they’ll love to call home. Here’s a snapshot of your responsibilities:

Your key responsibilities:

Customer Service

• Create a “home away from home” community for students.
• Plan social events and deliver outstanding check-in/check-out experiences.
• Handle complaints with care and ensure students feel supported.
• Drive positive reviews and high customer satisfaction scores.

Sales and Revenue

• Help meet city revenue and sales targets.
• Stay informed about local trends and competitors.
• Achieve sales targets and increase re-bookings.
• Balance financial performance with customer happiness.

Sustainability and Community

• Engage with local communities through volunteer days and charity efforts.
• Promote recycling, energy-saving, and eco-friendly practices.
• Advocate for positive social and environmental change.

Facilities Management

• Ensure buildings are safe, clean, and well-maintained.
• Promote a positive safety culture, handle emergencies, and report incidents.
• Stay updated with training and prioritize health and safety.

What we’re looking for:

• Experience in PBSA, hospitality, or a related field
• Proven background in customer service, compliance, and sales
• Ability to manage multiple priorities and solve problems effectively
• Enthusiasm for community building and achieving results

What to expect:

This role isn’t a typical 9-5 desk job. Flexibility for weekends and evenings is required. If you thrive in a fast-paced, people-focused environment, this is for you.

Our Ways of Working (WOW) commitments define how we operate:

• Respectful
• Responsive
• Supportive
• Collaborative
• Most importantly… Fun