Customer Service Assistant

Vita Student; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenservice-Assistenten, um eine luxuriöse, heimelige Erfahrung für Studenten zu bieten. In dieser spannenden Rolle sind Sie verantwortlich für die Bereitstellung eines erstklassigen Service, die Begrüßung von Studenten und Gästen sowie die Aufrechterhaltung von Sauberkeit und Sicherheit in den Gemeinschaftsbereichen. Das Unternehmen bietet eine dynamische und multikulturelle Umgebung, in der Ihre Fähigkeiten geschätzt werden. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem lebhaften Umfeld arbeiten möchten, ist diese Gelegenheit ideal für Sie.

Benefits

Bezahlte Feiertage

Geburtstagsurlaub

Zugang zu Perkbox für Rabatte

Royal London Rentenplan

Jährliche Feiern und Veranstaltungen

Anerkennungsprogramme

Karriereentwicklung durch Schulungsprogramme

24/7 Mitarbeiterhilfe Programm

Qualifications

• Erfahrung im Premium-Kundenservice ist erforderlich.
• Technologisch versiert mit relevanten Systemen und Software.

Responsibilities

• Bereitstellung eines außergewöhnlichen Kundenservices für Studenten.
• Begrüßung und Unterstützung von Studenten und Gästen am Empfang.
• Sicherstellung der Sauberkeit und Sicherheit in Gemeinschaftsbereichen.

Skills

Kundenservice

Multikulturelle Kommunikation

Technologische Kompetenz

Organisationstalent

Job description

Customer Service Assistant – Leeds

Hourly Rate: £13

Working Hours: Monday - Sunday, Day & Night Shifts, 9 hours per week.

Vita Student's offers next-level apartment designs with a variety of studios to suit students' lifestyles, providing privacy or communal living. We combine style, luxury, and comfort with premium amenities and vibrant city life. We are seeking a Customer Service Assistant to deliver a luxury, home-from-home experience for our students.

Responsibilities of Our Customer Service Assistant

• Provide exceptional, personalized service to students by anticipating their needs, offering local information, and handling inquiries to ensure a seamless experience.
• Greet and welcome students and guests warmly at the front desk.
• Be available to answer questions and assist residents and guests.
• Ensure facilities are maintained respectfully and kept clean to a high standard.
• Address issues or challenges promptly with solutions.
• Conduct regular building surveys and report findings.
• Replenish refreshments and manage parcel storage for residents.
• Serve as the primary contact for incidents or emergencies onsite.
• Maintain waste areas in compliance with health and safety standards.

Candidate Profile

Experience

• Proven experience in delivering premium customer service.
• Hands-on approach to maintaining cleanliness and safety in communal areas.
• Technologically proficient with relevant systems and software.

Personal Qualities

• Ability to work in a multicultural environment with respect for diversity.
• Excellent communication skills; multilingual skills are a plus.
• Strong organizational and leadership skills; calm under pressure.
• Flexible, creative, positive, and resilient.
• Physically able to stand for extended periods and perform repetitive tasks.
• Flexible availability to cover 24/7 operations, including holidays and religious festivals.

Benefits

• Paid holidays, including bank holidays, on a pro-rata basis.
• Birthday leave to celebrate your special day.
• Perkbox access for discounts and experiences.
• Royal London pension scheme with employer contributions.
• Annual parties and events to celebrate team successes.
• Recognition programs for outstanding contributions.
• Career development through structured training schemes.
• Confidential 24/7 Employee Assistance Program.

Additional Information

All employment offers are subject to satisfactory pre-employment checks, including DBS. We cannot sponsor visas; applicants must have the right to work in the UK without sponsorship.