Customer Service Assistant

Tenpin Ltd; Kates Hill; Presencial; GBP 18.000 - 23.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Free Bowling for family and friends

Retailer discounts

Cycle to Work Scheme

Smart Tech and Best Doctors

Wagestream

Free Food (when working 6 hours ormore

Descripción de la vacante

Tenpin Ltd in the United Kingdom is looking for a Customer Service Assistant to deliver a warm, welcoming experience at our centre. You will handle reception bookings, answer questions, and assist with hosting parties.

The role requires enthusiasm, energy, confidence, and flexibility to work evenings and weekends. You’ll keep the centre clean, help prepare and serve food and drinks, and spot sales opportunities.

Formación

• Ability to stay motivated in a fast-paced environment.
• Excellent customer service and communication skills.
• Fully flexible around evenings and weekends work patterns.
• Organised and capable of multi-tasking in a busy centre.

Responsabilidades

• Book customers in at reception and manage bookings.
• Be a point of contact for customer questions and needs.
• Host individuals and parties and assist with events.
• Keep the centre clean and tidy at all times.
• Prepare and serve food and drinks to customers.

Conocimientos

Determination

Enthusiasm

Customer service

Communication skills

Flexible hours

Team player

Descripción del empleo

We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!!

The Role

As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.

You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

Skills You Need

• Full of determination, enthusiasm, and be able to work in fast-paced environment
• A nothing is too much trouble attitude
• Able to provide high levels of customer service and have strong communication skills
• Fully flexible around working pattern (evening and weekends will be required)
• Be approachable and helpful
• Be organised and able to multi-task
• A strong team player
• Tenpin Treats – Retailer discounts, Cycle to Work Scheme, Smart Tech and Best Doctors
• Wagestream
• Free Bowling for family and friends
• Free Food (when working 6 hours or more)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.