Customer Service Assistant

Tenpin Ltd; Dudley; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Retailer discounts

Cycle to Work Scheme

Smart Tech

Best Doctors

Wagestream

Free Bowling for family and friends

Free Food (when working 6 hours ormore

Enhanced Maternity, Paternity, Adopton

Medicash Health Care Cash Back Scheme

Employee Assistance Programme

Free counselling

Life assurance - 2 x annual salary

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Zusammenfassung

Tenpin Ltd is seeking a Customer Service Assistant in Dudley to deliver an outstanding guest experience at our family entertainment centre. You will handle reception bookings, answer questions, host parties, and contribute to a clean, welcoming environment while upselling food, drinks, and experiences.

The role requires confidence, energy, and a positive attitude, with full flexibility around evenings and weekends. You will be supported by a fun, dynamic team and enjoy employee benefits.

Qualifikationen

• Able to deliver high levels of customer service and communication with customers.
• Able to work in a fast-paced environment and multi-task effectively.

Aufgaben

• Book customers in at reception.
• Be a point of contact for customer questions and sales opportunities.
• Host individuals and parties and keep the centre clean and tidy.
• Prepare and serve food and drinks.
• Demonstrate initiative and work efficiently with a friendly approach.

Kenntnisse

Customer service

Communication

Team player

Organisation

Flexibility

Jobbeschreibung

We love to entertain! It's in our DNA! It's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!! The Role As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks. You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

• Full of determination, enthusiasm, and be able to work in fast-paced environment
• A nothing is too much trouble attitude
• Able to provide high levels of customer service and have strong communication skills
• Fully flexible around working pattern (evening and weekends will be required)
• Be approachable and helpful
• Be organised and able to multi-task
• A strong team player
• Tenpin Treats - Retailer discounts, Cycle to Work Scheme, Smart Tech and Best Doctors
• Wagestream
• Free Bowling for family and friends
• Free Food (when working 6 hours or more)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance - 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles. What Happens Next?