Customer Service Assistant

TN United Kingdom; Gloucester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant company that thrives on entertainment and fun! As a Customer Service Assistant, you'll be at the heart of delivering exceptional experiences, from hosting parties to managing activities. Your role will be dynamic, filled with opportunities to engage with customers in a lively environment. With a focus on teamwork and customer satisfaction, this position offers a chance to grow within a company that values its employees. If you're enthusiastic and ready to make a difference, this is the perfect place to start your career!

Benefits

Retailer discounts

Free bowling for family and friends

Free food

Enhanced maternity leave

Medicash Health Care Cash Back Scheme

Employee Assistance Programme

Life assurance

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Qualifications

• Confidence and comfort when dealing with customers are essential.
• Ability to provide high levels of customer service.

Responsibilities

• Deliver outstanding customer experiences and maintain cleanliness.
• Book customers in at reception and manage various activities.

Skills

Determination

Enthusiasm

Customer Service

Communication Skills

Organizational Skills

Multitasking

Team Spirit

Job description

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We love to entertain! It’s in our DNA! ... and it’s not just about bowling. We offer a variety of activities including Escape Rooms, Karaoke Rooms, Laser Arena, Soft Play, Arcade Machines, and Pool Tables. Our fully licensed bars serve cocktails, and we have a fabulous food menu.

Our centres are fantastic places for families to enjoy fun activities, and they are also great places to work. Why not join us and help entertain?

We are seeking individuals who want to work in a fun environment. You need confidence, energy, and a positive attitude. The rest we can teach you!

The Role

As a Customer Service Assistant, your role is to deliver an outstanding experience for our customers. Responsibilities include booking customers in at reception, being a point of contact for questions, spotting sales opportunities, hosting parties for children and adults, delivering food to lanes, and maintaining cleanliness.

You will participate in various departments, such as hosting children's parties, overseeing the Laser Arena, managing Escape Room experiences, and running karaoke rooms. Each day will bring something different, ensuring the fun never stops!

In this role, you should work efficiently, show initiative, and be friendly. Exceptional customer service is at the heart of your duties. Confidence and comfort when dealing with customers are essential.

Skills You Need

• Determination, enthusiasm, and ability to work in a fast-paced environment
• A 'nothing is too much trouble' attitude
• Ability to provide high levels of customer service and strong communication skills
• Full flexibility with working patterns, including evenings and weekends
• Approachability and helpfulness
• Organizational skills, multitasking ability, and attention to detail
• Strong team spirit

Benefits include:

• Retailer discounts with Tenpin Treats, Cycle to Work Scheme, Smart Tech, and Best Doctors
• Free bowling for family and friends
• Free food
• Enhanced maternity, paternity, and adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme with free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

If you are seeking career development, Tenpin is a great place to start. Many of our managers began as Team Members and advanced into management or senior roles.

What Happens Next?

If you're ready to develop your career with us, click apply and complete the short application process (2 mins).