Customer Service Assistant

Luxury Leisure; Gateshead; On-site; GBP 40,000 - 60,000; Part time

Job summary

A market-leading gaming provider in Gateshead is seeking a part-time customer service representative. This role entails working 16 hours a week with flexible shifts, promoting offers, providing snacks, and handling cash transactions. The position requires compliance with strict ID verification policies. This is a rewarding role within a dynamic gaming environment, ideal for individuals wanting to progress personally and professionally. Join a renowned company offering a modern workspace and excellent service.

Responsibilities

• Promoting offers, promotions and events.
• Providing refreshments and snacks.
• Recommending games and machines based on training.
• Handling cash and providing customers with change.

Job description

Role Overview

Hours per week: 16. Shift pattern: Monday to Sunday, Full Flexibility, 2 out of the 7 days required. If working between the hours of 11pm and 6am, you will receive an additional 1.50 per hour between those times.

By delivering excellent customer service, you will play an integral role in the day‑to‑day running of our venue.

Responsibilities

Once you have completed your training, you could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
• Handling cash as a coin‑based business, providing customers with change.

With us operating within the gambling industry, there is an element of ID checking. We operate a challenge 25 policy across all of our venues and comply with strict gambling legislation.

About Us

Luxury Leisure Talarius, trading as Admiral Slots, is a market‑leading provider of slots and gaming entertainment in the UK.

Boasting over 280 high‑street and seaside gaming stores, Admiral offers the ultimate gaming experience, showcasing the best casino and classic slot games available on both the most technologically advanced slot machines and traditional fruit machines. We constantly invest in the latest technology releases and look to acquire new venues to continue growing our portfolio.

Our aim is to offer customers impeccable playing environments and outstanding service that sets us apart from our competitors. Many of our stores have recently been refurbished, portraying a modern outlook and a first‑class working environment.

Working for Admiral is rewarding, fun, and delivers excellent opportunities to progress and develop both personally and professionally.

Contact Information

Address: Luxury Leisure, Fifth Avenue Plaza, Team Valley Trading Estate, Gateshead, NE11 0BL

Contact (Head Office): 0191 497 8200