Customer Service Assistant

World Duty Free - WDF; Folkestone; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in retail is seeking a Customer Service Advisor for their Folkestone store. The role focuses on delivering an exceptional customer experience and maximizing sales, while fostering teamwork and personal development. With full training provided and benefits such as bonuses and discounts, this position is ideal for those who thrive in dynamic environments.

Benefits

Company bonus scheme

Employee Assistance Programme

Staff discounts on products

Free parking

Qualifications

• Passion for working in a team.
• Flexibility to adapt to a fast-paced environment.
• Self-motivation, enthusiasm, and professionalism.

Responsibilities

• Delivering an individualised, world-class service experience for every customer.
• Maximising sales opportunities through excellent service skills and product knowledge.
• Demonstrating positive personal behaviours and a can-do attitude.
• Working independently or as part of a team to meet store standards.

Skills

Teamwork

Flexibility

Self-motivation

Enthusiasm

Professionalism

Job description

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Customer Service Advisor Role at World Duty Free

Customer Service Advisors play an exciting role in our stores, building rapport with customers, providing an enjoyable journey, and sharing your knowledge, passion, and enthusiasm for our luxurious products.

Your responsibilities will include:

• Delivering an individualised, world-class service experience for every customer
• Maximising sales opportunities through excellent service skills and product knowledge
• Demonstrating positive personal behaviours and a can-do attitude
• Working independently or as part of a team to meet store standards

What you need to be a Customer Service Assistant:

• Passion for working in a team
• Flexibility to adapt to a fast-paced environment
• Self-motivation, enthusiasm, and professionalism

We provide full induction and comprehensive training to support your start in this role. You'll work alongside experienced colleagues who will support your learning, growth, and career development.

Benefits include:

• Company bonus scheme
• Employee Assistance Programme – confidential advice on personal and financial issues
• Staff discounts on products for you, your family, and friends
• Free parking

We are committed to being a great employer, which is why we focus on respect, engagement, skill growth, and fair recognition and rewards for our colleagues.