One Stop - Customer Service Assistant

Tesco; Burnham-on-Crouch; On-site; GBP 20,000 - 24,000; Full time

Job summary

One Stop, a subsidiary of Tesco, is seeking a Customer Service Assistant to deliver outstanding service in a fast-paced retail environment. This role involves engaging with customers, maintaining the store, and ensuring safety. Flexibility in hours and participation in community events are encouraged.

Benefits

Discounts across various stores and services

Flexible working options

Retirement and health benefits

Support programs for mental health and financial wellbeing

Qualifications

• Individuals must have passed the school leaver’s age.
• Expected to provide excellent customer service.
• Ability to work flexible hours and in different store areas.

Responsibilities

• Provide excellent customer service and maintain store operations.
• Stock shelves and process payments while keeping the store organized.
• Follow safety practices and security procedures during shifts.

Skills

Customer Service

Teamwork

Communication

Education

Passed school leaver’s age

Job description

One Stop • Burnham-On-Crouch • Apply by 11-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, delivering great natural service.
• Encouraging customers to provide feedback on their shopping experience through the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of your shift for accurate pay.
• Following security procedures and wearing safety equipment where available to keep everyone safe.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining your actions to customers.
• Keeping aisles clear and store organized.
• Potentially running the shift in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legality.
• If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks; failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs with us during the application process, whether you are starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions. We are committed to diversity and inclusion, evidenced by our Level 3 Disability Leader accreditation.

Additional Information

This role is open to individuals who have passed the school leaver’s age. For details, please refer to the local school leaver’s age guidelines.

Colleague Benefits

• Discounts across various stores and services
• Flexible working options
• Retirement and health benefits
• Support programs including mental health and financial wellbeing