Customer Service Assistant - Full Time - Hailsham Leisure Centre

Freedom Leisure; Hailsham; On-site; GBP 20,000 - 24,000; Full time

Job summary

Freedom Leisure is hiring a full-time Customer Service Assistant at Hailsham Leisure Centre. This role involves engaging with customers, promoting services, and ensuring high service standards within a friendly environment. Opportunities for training and career progression are available. Inclusivity and diversity are core values of our team.

Benefits

Discounted Staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Cycle-to-work scheme

Qualifications

• Experience in serving customers face-to-face is preferred.
• Must be friendly, helpful, and polite.

Responsibilities

• Ensure high levels of customer service.
• Serve customers at the till and Café.
• Answer customer queries.

Skills

Customer Service

Teamwork

Politeness

Job description

Customer Service Assistant - Full Time - Hailsham Leisure Centre

Customer Service Assistant - Full Time - Hailsham Leisure Centre

1 week ago Be among the first 25 applicants

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At Freedom Leisure we can offer a friendly working environment that brings lots of variety every day.

If you like talking to people, this is definitely the role for you. We understand that engaging with customers and colleagues is not as easy as it sounds and sometimes comes with experience. We will provide all the training needed to be a successful Receptionist but we also believe that employing people from a mix of employment backgrounds can offer a wider benefit to our team, some of which might be in their first ever job and need more support from their colleagues.

In the role of Customer Service Assistant, you will ensure the best levels of service are achieved for our customers through offering a friendly welcome to our centres and helping our customers by serving them at the till, Café or just by answering their queries.

If you want to progress further, we will support this through additional training, both formal and on the job will be key. However, we also appreciate that not everyone wants to ‘move up the ladder’ and that’s absolutely fine with us. What is really important is that you are happy in your work.

At Freedom Leisure we welcome our diverse local community to our centres every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Freedom Leisure, You Matter!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. We aim to be the employer of choice within our industry and we strive for this every day.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 37 hours per week, Monday - Sunday (rota basis)

Requirements

• To serve the leisure centre’s customers using exceptional customer service skills
• Promote and sell the different products that Freedom Leisure offer
• Experience of serving customers in a face to face environment
• Ability to prioritise
• Team orientated approach
• To be friendly, helpful and polite
  
  

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)
• All this as well as fully funded training and career progression opportunities in a team working environment
  
  

Closing date: 6th June 2025

Salary: up to £23,555 per annum

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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