Customer Service Assistant

Wickes; Folkestone; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Gain share bonus (up to £300/month)

Pension contribution up to 10%

35 days annual leave including bankhol

Staff discount 20%

Supportive training and development

Job summary

Wickes in Folkestone is seeking a part-time Retail Assistant to deliver excellent customer service and support store operations. You will work 16 hours weekly with two 8-hour shifts on Mondays and Saturdays, ensuring shoppers receive help and guidance throughout their visit.

You’ll be trained and supported with opportunities to grow your career within a down-to-earth, welcoming environment that prioritises customer experience and staff wellbeing.

Qualifications

• Daily interaction with customers to deliver a high level of service.
• Experience in a similar role is preferred.
• You’ll receive training and development opportunities.

Responsibilities

• Greet and assist customers to create a positive shopping experience.
• Help customers locate products and answer questions with accuracy.
• Support store operations and contribute to a friendly, efficient environment.

Skills

Customer service

Retail experience

Communication

Job description

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

This a part time role, consisting of 16 hours a week. The shifts will be 8 hours on a Monday and Saturday.

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.

*Salary Dependent on Age