Customer Service Assistant

Vanquish Fitness; Enfield; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

An exciting opportunity awaits in a rapidly growing fitness community! Join a vibrant Customer Service Team as a Junior Customer Service Executive. This role is perfect for a motivated individual with a passion for helping others and delivering exceptional service. You will engage with customers through various platforms, ensuring their experience with products is top-notch. With a supportive environment that values your development, enjoy benefits like a 35-hour working week, discounts, and hybrid working arrangements. If you thrive in a dynamic setting and are eager to contribute, this position is for you!

Benefits

Annual Apparel Allowance

Discounts on Products

Attendance to Community Events

Free Drinks in the Office

Quarterly Socials

Free Parking

Modern Office Environment

Qualifications

• Exceptional customer service experience and skills.
• Fluency in English, both written and spoken.
• Ability to work well under pressure and adapt.

Responsibilities

• Provide first-class customer care via Gorgias and Live Chat.
• Manage customer communication efficiently and promptly.
• Collaborate with the team to resolve recurring queries.

Skills

Customer Service Experience

Problem Solving

Written Communication

Computer Literacy

Team Player

Adaptability

Tools

Gorgias

Zendesk

Shopify

Job description

About the Company

Vanquish Fitness was created in 2015 by two school friends, Oliver Maloney and Ruben O’Brien, and is now, not just an apparel brand and online retailer, but one of the fastest growing fitness communities in the world! Our mission is to inspire our colleagues on their pursuit of self defined greatness. Providing the time and resources that our employees need to strive to become Better Than Yesterday.

About the Role

We have an exciting opportunity within our Customer Service Team for someone to join us on a permanent full-time contract after successfully completing a 6-month probationary period, alongside an advanced title of ‘Junior Customer Service Executive’. We are looking for someone with a positive attitude, hardworking ethic and some knowledge within customer service, if you have more experience, then that’s always a bonus!

We are looking for someone who encompasses our values and mission, and is excited about the idea of supporting our customers to have the best experience with our products and within our community. You will be the voice for our customers, so a compassionate, professional, and understanding nature is a must. You should also be a quick thinker, problem solver, team player, who is organised and has excellent written communication. You must be a highly motivated individual and eager to learn and provide the best service.

Duties and Responsibilities

• You will be able to provide First Class customer care via Gorgias as well as our Live chat or similar platforms.
• Deliver excellent customer service through Zendesk and Live Chat or similar platforms.
• Manage all customer communication efficiently and promptly.
• Cooperate with couriers daily to resolve shipment issues or delays.
• Proactively collaborate with the team to develop solutions for recurring queries or complaints.
• Ensure adherence to Vanquish policies and procedures.
• Relay relevant customer feedback to the Head of Customer Services and other relevant departments to optimize the customer experience.

Please note: This role may require working 1-2 Saturdays per month, from home.

About You

• Exceptional Customer Service experience
• Excellent customer service skills
• Computer literacy, including Microsoft Office and Gmail
• Fluency in English (written and spoken)
• Ability to work well under pressure and adapt to change
• A highly motivated individual that is focused on developing, customer service, and using initiative.
• Effective team player with a positive, hard-working attitude
• Ideally, experience with platforms such as Zendesk, Shopify, and social media, including live chat

Benefits

35 hour working week

Annual apparel allowance

Discounts on everything Vanquish

Attendance to our community events

Free drinks in the office

Quarterly Socials

Hybrid working (2 days from home)

35 hour working week

Free Parking

Modern office in the grounds of a beautiful House gardens, perfect for lunch time walks to get your steps in