Customer Service Assistant

Tenpin Ltd; Luton; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Retailer discounts

Best Doctors

Free Bowling for family and friends

Free Food

Enhanced maternity/paternity/adoption

Medicash Health Care Cash Back Scheme

Employee Assistance Programme

Free counselling

Life assurance - 2 x annual salary

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Job summary

Tenpin Ltd. is seeking a friendly Customer Service Assistant to welcome visitors and manage bookings at our entertainment centres. You will handle enquiries, promote sales opportunities, host events, and ensure a clean, inviting environment for players and guests across activities such as bowling, laser arenas and food service.

We value energy, confidence and a positive attitude. Roles welcome applicants aged 16 and over, with some duties aligned to age for alcohol service where applicable.

Qualifications

• Determined, enthusiastic and able to work in a fast-paced environment.
• Excellent customer service and communication skills.
• Fully flexible, including evenings and weekends.

Responsibilities

• Manage reception bookings and enquiries, identify sales opportunities and host events.
• Serve food and drinks and keep the centre clean and welcoming.

Skills

Customer service

Communication skills

Team player

Flexible

Education

Completed compulsory education

Job description

We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!! Good news - you can join the fun from age 16! We welcome applications from anyone aged 16 and over who has finished full-time compulsory education. As we're a licensed premises, colleagues under 18 will work within the duties and hours permitted for their age, with some duties, such as serving alcohol, reserved for colleagues aged 18 and over.

The Role As a Customer Service Assistant

You'll provide an excellent customer experience by managing reception bookings, answering enquiries, identifying sales opportunities, hosting events, serving food and drinks, and keeping the centre clean, welcoming and running smoothly. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms, and hosting children's parties. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised and a strong team player, with good attention to detail

• Tenpin Treats - Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance - 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members. What Happens Next?